Janae Smith
Chicago,IL
Summary
Experienced with crowd management, customer service, and maintaining orderly environments. Utilizes effective communication and conflict resolution skills to ensure a pleasant experience for all patrons. Knowledge of theatre operations and public safety protocols, ensuring efficient and safe service delivery.
Overview
4
4
years of professional experience
Work History
Theatre Usher
Broadway in Chicago
Chicago, IL
10.2025 - Current
- Assisted patrons with seating arrangements and ticket validation.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization in the theatre lobby and seating areas.
- Guided patrons during emergency evacuations, ensuring safety protocols were followed.
- Greeted customers with a smile and provided friendly, knowledgeable service.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
Recreational Leader
Chicago Park District
Chicago, IL
07.2023 - 08.2025
- Organized recreational activities to enhance community engagement and promote health and wellness.
- Developed and implemented age-appropriate programs for diverse groups, ensuring inclusivity and participation.
- Coordinated scheduling of events and managed logistics for recreational facilities, optimizing resource use.
- Trained and mentored junior staff on safety protocols and best practices in recreational programming.
Woodshop Assistant
Columbus College Art and Design
Columbus, OH
10.2024 - 05.2025
- Machine Operation: Safely operate and tend to woodworking machinery (e.g., table saws, planers, jointers, sanders, and CNC routers).
- Assembly & Finishing: Assist in gluing, clamping, nailing, and assembling wood components, as well as applying stains, paints, and protective finishes.
- Shop Maintenance: Perform routine maintenance on tools, sweep sawdust, clear debris, and help manage inventory of lumber, hardware, and safety gear.
- Quality Control: Inspect finished pieces to ensure they meet project blueprints, technical drawings, and company standards.
- Assistance & Instruction: Guide students or participants on the proper and safe use of tools and equipment.
Ceramic Lab Assistant
Columbus College Art and Design
Columbus, OH
01.2025 - 03.2025
- Assisted in the preparation and organization of laboratory materials for student projects.
- Conducted routine maintenance and calibration of laboratory equipment to ensure optimal performance.
- Supported faculty in executing experiments, ensuring adherence to safety protocols and procedures.
- Maintained accurate inventory records of supplies, facilitating efficient resource management.
Photography Assistant
Columbus College Art and Design
Columbus, OH
10.2023 - 12.2024
- Assisted in setting up and maintaining studio equipment for photography sessions.
- Collaborated with photographers to organize and schedule shoots effectively.
- Managed inventory of photography supplies, ensuring availability and readiness for projects.
- Edited and retouched photographs using Adobe Creative Suite tools to enhance quality.
Desk Attendant
Columbus College Art and Design
Columbus, OH
05.2022 - 12.2023
- Managed front desk operations, providing excellent customer service to students and visitors.
- Coordinated facility usage, ensuring adherence to policies and procedures.
- Assisted in scheduling events and optimizing space allocation for various activities.
- Implemented improvements to streamline check-in processes, enhancing visitor experience.
- Monitored security systems, maintaining a safe environment for all occupants.
Education
Bachelor of Arts - Fine Arts
Columbus College of Art And Design
Columbus, OH05-2025
Skills
- Flexibility
- Emergency procedures
- Assertiveness
- Theatre etiquette
- Seating assistance
- Ticket scanning
- Professional appearance
- Guest service
Timeline
Theatre Usher
Broadway in Chicago
10.2025 - Current
Ceramic Lab Assistant
Columbus College Art and Design
01.2025 - 03.2025
Woodshop Assistant
Columbus College Art and Design
10.2024 - 05.2025
Photography Assistant
Columbus College Art and Design
10.2023 - 12.2024
Recreational Leader
Chicago Park District
07.2023 - 08.2025
Desk Attendant
Columbus College Art and Design
05.2022 - 12.2023
Bachelor of Arts - Fine Arts
Columbus College of Art And Design