Janae Stewart
Aurora,CO
Summary
Dynamic professional with a proven track record at Floor & Decor, excelling in customer service and inventory control. Enhanced store performance through strategic merchandising and optimized workflow processes, significantly improving customer satisfaction. Reliable and adaptable, skilled in Excel and multitasking, consistently achieving sales goals while training new team members.
Overview
5
5
years of professional experience
Work History
Command Center Associate
Floor & Decor
05.2024 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Optimized workflow processes to enhance productivity and reduce wait times for customers.
- Check in customers prior to load outs.
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Communicated with carriers to arrange transportation and resolve issues.
- Audit purchased picked orders in the steel confirming accuracy.
- Pull, pick and ship orders in a timely manner.
Merchandise Specialist
Floor & Decor
11.2023 - 05.2024
- Analyzed merchandise trends to optimize product placement and enhance customer engagement.
- Verified products appeared at correct locations in proper quantities.
- Increased overall store attractiveness by organizing shelves, displays, and signage according to corporate guidelines.
- Developed and implemented visual merchandising strategies to drive sales performance.
- Trained new team members on operational procedures and best practices in merchandise handling.
- Coordinated promotional displays, aligning with seasonal campaigns and marketing initiatives.
Sales Associate
Floor & Decor
09.2022 - 11.2023
- Assisted customers in product selection, providing knowledgeable recommendations on flooring options.
- Maintained organized displays and ensured merchandise was stocked and accessible for shoppers.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience at checkout.
- Collaborated with team members to achieve sales goals and improve store performance consistently.
- Utilize Product Location Tracking (PLT) to accurately locate and pinpoint store inventory.
Cashier
Walmart
06.2020 - 08.2021
- Process customer transactions efficiently using point-of-sale systems.
- Maintain accurate cash drawer and reconcile discrepancies daily.
- Assist customers with inquiries and provide product information.
- Handle returns and exchanges following store policies.
Education
High School Diploma -
Eaglecrest High School
Centennial, CO05-2022
Skills
- Customer service
- Time management
- Multitasking
- Reliability
- Excel spreadsheets
- Inventory control
- Adaptability
Timeline
Command Center Associate
Floor & Decor
05.2024 - Current
Merchandise Specialist
Floor & Decor
11.2023 - 05.2024
Sales Associate
Floor & Decor
09.2022 - 11.2023
Cashier
Walmart
06.2020 - 08.2021
High School Diploma -
Eaglecrest High School