Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brittanie Hawthorne

Riverdale,GA

Summary

Highly skilled customer service representative, with broad experience ensuring comfort and safety for travelers on various modes of transportation. Demonstrated strengths in effective communication, problem-solving, and providing high-quality customer service. Known for maintaining composure in high pressure environs and creating positive experiences that enhance customer satisfaction and loyalty. Successfully implemented initiatives that improved operational efficiency and passenger satisfaction ratings in previous roles.

Overview

3
3
years of professional experience

Work History

Airport Passenger Assistant

Unifi Aviation
Atlanta, GA
04.2024 - Current
  • Responded promptly to customer inquiries regarding flight schedules, ticketing policies, and other related matters.
  • Assisted passengers with limited mobility in navigating stairs, ramps and aisles.
  • Assisted disabled passengers with special needs by providing wheelchairs or escorting them through the terminal.
  • Trained new staff members on proper customer service techniques and policies.

Housekeeper

Tru Hilton Hotel
McDonough, GA
05.2023 - 02.2024
  • Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
  • Provided information about hotel services upon request from guests.
  • Maintained and organized cleaning supplies stock.
  • Observed proper use of chemicals when cleaning various surfaces.
  • Ensured that all health standards were met during cleaning operations.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.

Crew Member

McDonald's
East Orange, NJ
06.2022 - 06.2023
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.

Education

High School Diploma -

Bloomfield High School
Newark, NJ
05-2022

Bachelor of Science - Business Management

Essex County College
Newark, NJ

Skills

  • Customer assistance
  • Microsoft Office
  • Effective communication
  • Team collaboration
  • Attention to detail
  • Strong interpersonal skills
  • Mobility support
  • Terminal navigation
  • Customer relationship management
  • Airport safety regulations
  • Empathy and patience
  • Boarding assistance

References

References available upon request.

Timeline

Airport Passenger Assistant

Unifi Aviation
04.2024 - Current

Housekeeper

Tru Hilton Hotel
05.2023 - 02.2024

Crew Member

McDonald's
06.2022 - 06.2023

High School Diploma -

Bloomfield High School

Bachelor of Science - Business Management

Essex County College

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Brittanie Hawthorne