Janai Waden
Austin,TX
Summary
Seeking a Customer Service position in which my experience can be utilized to improve customer satisfaction and help ensure the retention of customers, building loyalty and growth within the business. Dedicated to ensuring a delightful experience by taking the time to address patient needs, go over any upcoming procedures and billing within a timely manner. While finding feedback vital to growth also ensuring a respectful conflict management response. Determined to build rapport and understand the customers’ needs to provide customized solutions building trust and developing strong patient relationships. Excited to contribute to a practice focused on enhancing patient experience and fostering patient commitment as well as optimizing strategies to scale customer acquisition.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
GEICO
12.2018 - 08.2019
- Investigated single and multi-vehicle auto accidents
- Evaluated, negotiated and settled property damage claims using innovative tools, photos, and police reports to resolve issues
- Draft authority and issued checks
- Coordinated with insured, claimants, repair facilities, and rental car companies for timely completion of auto repair to conclude claim
- Adhere to all statutory and regulatory fair claims practices
- Recognize and identify potential fraudulent claims
Customer Solutions Representative
Comcast
06.2016 - 06.2018
- Assisted incoming calls from customers with billing questions and resolved any issue related to products, equipment or service by taking payments, trouble-shooting equipment, adjusting and updating services
- Build rapport with customers to personalize a package to fit their needs while ensuring they are educated on products to get the best benefit
- Met the performance goals and utilized company standard as well as desktop tools to troubleshoot and assist customers ensuring first call resolution in a timely manner
Customer Service Representative
Verizon APAC
02.2015 - 08.2015
- Assisted customers calling in with questions regarding their cellular plans, devices, and account
- Built customer connections to uncover individual needs and ensure the service package and device fits specific needs
- Filed replacement claims for damaged, lost, or stolen products
- Assisted customers with ordering new devices, setting up those devices and ensuring they were properly educated in all the features and perks they have access to
Customer Service Representative
Lowes
11.2013 - 12.2014
- Responsible for handling customer inquiries, sales, returns and processing payments
- Assist customers with returns of damaged merchandise
- Ensure merchandise was accurately accounted for, scanned, and met the needs of the customer
- Assisted with inventory, distribution, and locating merchandise
Assistant to Manager
The Doll Market
05.2012 - 08.2012
- Assist customers calling in with questions regarding the company website, to place orders or to update their account
- Responsible for the sales floor and processing payments for customers in-store as well as online
- Assisted manager in ordering as well as receiving products that have been shipped from the manufacture and ensuring an accurate record is retained
- Packed and boxed orders to ship to customers utilizing USPS, UPS, and FEDEX shipping software as well as equipment to print shipping labels
- Responsible for updating the company website, prices, and graphic design
Education
High School Diploma -
T Wingate Andrews High School
High Point, NC06-2007
Skills
- Critical thinking
- Active listening
- Highly motivated
- Interaction & Communication
- Appointment Scheduling
- Billing & Insurance Coordination
- Conflict Resolution & Customer Retention
- Multitasking & Time Management
- Strong Attention to Detail
- Office Administration & Record Keeping
- Microsoft Office Suite & Software Proficiency
- Claim Investigation, Damage Assessment, & Policy Interpretation
Certification
Certified Insurance Adjuster
Timeline
Claims Adjuster
GEICO
12.2018 - 08.2019
Customer Solutions Representative
Comcast
06.2016 - 06.2018
Customer Service Representative
Verizon APAC
02.2015 - 08.2015
Customer Service Representative
Lowes
11.2013 - 12.2014
Assistant to Manager
The Doll Market
05.2012 - 08.2012
High School Diploma -
T Wingate Andrews High School