Janai Arielle Grant
Baldwin,NY
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. Detailed understanding of medical sector and regulatory obligations concerning it.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unit Receptionist
Wyckoff Heights Hospital
Brooklyn, NY
06.2022 - Current
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Scheduled space or equipment for special programs, meetings and conferences.
Medical Assistant
Planned Parenthood of greater new york
Hempstead, NY
01.2023 - 04.2024
- Provided individual counseling and support to clients living with HIV and AIDS.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Collected specimens for laboratory testing and analysis.
Nursing Assistant
Z Best Home Care, Inc
Brooklyn , NY
05.2022 - 04.2024
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Engaged with patient family and friends to provide courteous visit experience.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Used mobility devices to transport patients.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
Kitchen Manager
Chipotle
Oceanside, NY
09.2017 - 03.2022
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
- Oversaw meal preparation and monitored food handling to encourage safety.
- Motivated kitchen staff by establishing goals to increase productivity and quality.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
- Maintained high standards of food quality and safety by enforcing clear handling and preparation policies.
- Contributed to successful shift management by helping with inventory and food ordering as well as team scheduling and work assignments.
Direct Support Professional
Family Residences And Essential Enterprises
Lindenhurst, NY
01.2020 - 01.2022
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Advocated for disabled individuals to foster communication and self-expression and achieve goals.
- Served meals and assisted immobile or disabled individuals with eating.
Receptionist and Swim Instructor
Saf-T-Swim
Oceanside, NY
09.2017 - 05.2018
- Answering phone calls & booking appointments
- Monitored behaviors for safety violations and took steps to prevent further violations.
- Kept equipment in good working order with frequent inspections and minor repairs.
- Led instructional classes to protect recreational users from dangerous situations.
- Informed patrons of unsafe or hazardous conditions and requested alternative activities.
- Coordinated and instructed dive programs for children.
Cashier
Twister Ice Cream
Garden City, NY
03.2017 - 06.2017
- Cleaning, Serving ice cream.
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and ice cream machines to remove debris and maintain cleanliness.
Education
High School Diploma -
Christ The King High School
Middle Village, NY06.2018
Some College (No Degree) -
St John's University
Skills
- Microsoft word, PowerPoint, excel
- Healthcare Operations
- Nutrition and Diet
- Observation Documentation
- Vital Signs Collection
- Caregiver Relations
- Emotional and Social Support
- Feeding Assistance
- Multitasking and Prioritization
- Heavy Lifting
- Knowledge of Epic and Allscripts applications
- Time Management
- First Aid Certification
- Calm Under Stress
- Basic Life Support
- CPR Certification
- Faxing Orders
- Unit Administrative Support
- Drawing Blood
- Data Entry
- ECG Rhythm Interpretation
Certification
- BLS & CPR
- Home Health Aide (HHA)
- Phlebotomy Technician (PT)
- Phlebotomy License - 2023
- Ekg Training - 2023
Timeline
Medical Assistant
Planned Parenthood of greater new york
01.2023 - 04.2024
Unit Receptionist
Wyckoff Heights Hospital
06.2022 - Current
Nursing Assistant
Z Best Home Care, Inc
05.2022 - 04.2024
Direct Support Professional
Family Residences And Essential Enterprises
01.2020 - 01.2022
Kitchen Manager
Chipotle
09.2017 - 03.2022
Receptionist and Swim Instructor
Saf-T-Swim
09.2017 - 05.2018
Cashier
Twister Ice Cream
03.2017 - 06.2017
High School Diploma -
Christ The King High School
Some College (No Degree) -
St John's University
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