Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janaina Elghoul

Allen Park,MI

Summary

What truly excites me about this opportunity is the chance to continually expand my knowledge and capabilities within the hospitality realm. I am enthusiastic about embracing new challenges and doing whatever it takes to enhance my skills. By partnering closely with the team, I am dedicated to creating a harmonious and unforgettable journey for each and every guest that walks through our doors.

Overview

7
7
years of professional experience

Work History

Front of House Supervisor

Mootz Pizzeria
Detroit, Michigan
04.2024 - Current
  • Supervised front of house staff to ensure excellent customer service.
  • Managed daily operations during peak hours to maintain efficiency.
  • Trained new employees on service standards and restaurant procedures.
  • Resolved customer complaints promptly to enhance satisfaction levels.
  • Coordinated seating arrangements to optimize guest flow and comfort.
  • Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.

Front of House Manager

The Great Commoner- Afor concepts
Dearborn, MI
02.2024 - 04.2024
  • Interviewed, hired and trained new employees.
  • Controlled and maintained labor costs through careful scheduling.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated special events such as large parties, birthdays, anniversaries.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
  • Monitored dining room cleanliness and tidiness at all times.
  • Provided support to servers when needed during busy periods or peak hours.
  • Resolved customer complaints in a professional manner.
  • Responsible for ordering supplies necessary for front-of-house operations.

Front of House Manager

Brome Modern Eatery- Afor concepts
Dearborn, MI
07.2023 - 02.2024
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Maintained cash registers throughout shift and ensured accuracy of transactions.
  • Provided support to servers when needed during busy periods or peak hours.
  • Checked quality of food before it was served to customers.
  • Resolved customer complaints in a professional manner.
  • Performed daily opening and closing duties such as setting up registers, counting money.
  • Controlled and maintained labor costs through careful scheduling.
  • Delegated work to staff, setting priorities and goals.

Assistant Manager

The Great Commoner- Afor Concepts
Dearborn, MI
01.2022 - 06.2023
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Reviewed completed work to verify consistency, quality and conformance.

Server

The Great Commoner
Dearborn, MI
05.2021 - 12.2022
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Trained new employees on restaurant procedures and plating techniques.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

Sales Representative

Target
Melvindale, MI
09.2018 - 07.2021
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Organized store by returning merchandise to proper areas and restocked displays.

Education

Bachelor of Arts - Psychology, Business Studies, French, Women and Gender Studies

University of Michigan
Dearborn, MI

Skills

  • POS system operations
  • Restaurant Operations
  • Guest Relations
  • Task Delegation
  • Employee Scheduling
  • Training and mentoring
  • Staff supervision
  • Cash handling

Languages

  • English
  • Intermediate French
  • Beginner Spanish and Arabic

Timeline

Front of House Supervisor

Mootz Pizzeria
04.2024 - Current

Front of House Manager

The Great Commoner- Afor concepts
02.2024 - 04.2024

Front of House Manager

Brome Modern Eatery- Afor concepts
07.2023 - 02.2024

Assistant Manager

The Great Commoner- Afor Concepts
01.2022 - 06.2023

Server

The Great Commoner
05.2021 - 12.2022

Sales Representative

Target
09.2018 - 07.2021

Bachelor of Arts - Psychology, Business Studies, French, Women and Gender Studies

University of Michigan
Janaina Elghoul