Janaina Elghoul
Allen Park,MI
Summary
What truly excites me about this opportunity is the chance to continually expand my knowledge and capabilities within the hospitality realm. I am enthusiastic about embracing new challenges and doing whatever it takes to enhance my skills. By partnering closely with the team, I am dedicated to creating a harmonious and unforgettable journey for each and every guest that walks through our doors.
Overview
7
7
years of professional experience
Work History
Front of House Supervisor
Mootz Pizzeria
Detroit, Michigan
04.2024 - Current
- Supervised front of house staff to ensure excellent customer service.
- Managed daily operations during peak hours to maintain efficiency.
- Trained new employees on service standards and restaurant procedures.
- Resolved customer complaints promptly to enhance satisfaction levels.
- Coordinated seating arrangements to optimize guest flow and comfort.
- Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
Front of House Manager
The Great Commoner- Afor concepts
Dearborn, MI
02.2024 - 04.2024
- Interviewed, hired and trained new employees.
- Controlled and maintained labor costs through careful scheduling.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delegated work to staff, setting priorities and goals.
- Coordinated special events such as large parties, birthdays, anniversaries.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Monitored dining room cleanliness and tidiness at all times.
- Provided support to servers when needed during busy periods or peak hours.
- Resolved customer complaints in a professional manner.
- Responsible for ordering supplies necessary for front-of-house operations.
Front of House Manager
Brome Modern Eatery- Afor concepts
Dearborn, MI
07.2023 - 02.2024
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Maintained cash registers throughout shift and ensured accuracy of transactions.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
- Resolved customer complaints in a professional manner.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Controlled and maintained labor costs through careful scheduling.
- Delegated work to staff, setting priorities and goals.
Assistant Manager
The Great Commoner- Afor Concepts
Dearborn, MI
01.2022 - 06.2023
- Coordinated with other departments to ensure smooth flow of operations.
- Managed customer service inquiries and complaints in a timely manner.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Reviewed completed work to verify consistency, quality and conformance.
Server
The Great Commoner
Dearborn, MI
05.2021 - 12.2022
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Trained new employees on restaurant procedures and plating techniques.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Sales Representative
Target
Melvindale, MI
09.2018 - 07.2021
- Improved overall customer purchasing experiences to promote steady revenue.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
Education
Bachelor of Arts - Psychology, Business Studies, French, Women and Gender Studies
University of Michigan
Dearborn, MISkills
- POS system operations
- Restaurant Operations
- Guest Relations
- Task Delegation
- Employee Scheduling
- Training and mentoring
- Staff supervision
- Cash handling
Languages
- English
- Intermediate French
- Beginner Spanish and Arabic
Timeline
Front of House Supervisor
Mootz Pizzeria
04.2024 - Current
Front of House Manager
The Great Commoner- Afor concepts
02.2024 - 04.2024
Front of House Manager
Brome Modern Eatery- Afor concepts
07.2023 - 02.2024
Assistant Manager
The Great Commoner- Afor Concepts
01.2022 - 06.2023
Server
The Great Commoner
05.2021 - 12.2022
Sales Representative
Target
09.2018 - 07.2021
Bachelor of Arts - Psychology, Business Studies, French, Women and Gender Studies
University of Michigan