Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Kimberly Fisher

Yantis,TX

Summary

Friendly and hardworking Assistant Front of House Manager with proven leadership experience in fast-paced settings. Committed to delivering exceptional guest service through quality products, timely service, and quick resolution of complaints and issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Front of House Supervisor

Chic-Fil-A
Sulphur Springs, TX
01.2022 - 03.2024
  • Provided feedback to employees regarding performance and customer satisfaction.
  • Resolved customer complaints in a professional manner.
  • Trained new employees on restaurant policies and procedures.
  • Supervised a team of 10 front-of-house staff to ensure quality customer service.
  • Managed financial transactions at the end of each shift ensuring accuracy in cash handling procedures.
  • Coordinated catering orders for special events ensuring timely delivery of food items.
  • Ensured compliance with health and safety regulations in the workplace.
  • Enforced safety regulations and maintained cleanliness throughout the restaurant.
  • Coached and developed team members to support employee growth and development.
  • Improved customer service by setting expectations and coaching employees on proper service etiquette.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
  • Upheld operating procedures and safety standards to maximize guest satisfaction.
  • Handled complaints, settled disputes and resolved customer conflicts.
  • Distributed food to service staff for prompt delivery to customers.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
  • Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front of house staff in customer service excellence and operational procedures.
  • Maintained cleanliness and organization in all front of house areas to uphold brand standards.

Sporting Goods Sales Associate

Academy Sports Outdoors
McKinney, TX
03.2021 - 08.2021
  • Adhered to company guidelines concerning returns, refunds, warranties and exchanges.
  • Restocked merchandise on shelves as needed.
  • Checked incoming shipments against purchase orders to verify accuracy of order fulfillment.
  • Assisted with special orders for customers when needed.
  • Provided accurate pricing information for all items sold in the store.
  • Ensured that all safety protocols were followed while working around hazardous materials such as chemicals or sharp objects.
  • Assisted customers in finding the right products by providing product information, features and benefits.
  • Maintained up-to-date knowledge of current promotions, policies regarding payment and exchanges, and security practices.
  • Greeted customers and provided excellent customer service to ensure a positive shopping experience.
  • Performed daily opening and closing procedures within the store.
  • Demonstrated knowledge of sporting goods products, including apparel, footwear and equipment.
  • Handled customer inquiries through telephone calls or emails promptly and professionally.
  • Recommended shoppers sign up for loyalty programs to keep informed about sales and promotions.
  • Pushed, lifted, and pulled bins weighing many pounds using proper techniques to avoid injury and item damage.
  • Performed daily examinations of store to restock rapidly selling items and goods.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Complied with state laws and regulations for firearms and ammunition sales

Cashier

Walmart
Princeton, TX
10.2020 - 02.2021
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Performed other duties as assigned by management.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered customer questions and provided store information.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Sales Associate

Cricket Wireless
Sulphur Springs, TX
03.2020 - 08.2020
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Greeted customers and provided exceptional customer service.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.
  • Upsold additional items based on customer interests and needs.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Built and maintained relationships with peers and upper management to drive team success.

Restaurant Waitress

Veronia's Italian Cafe
Alba, TX
11.2018 - 03.2020
  • Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers.
  • Provided excellent customer service by anticipating guest needs before being asked for assistance.
  • Assisted other waitstaff members during peak hours, helping to serve additional customers when needed.
  • Resolved customer complaints professionally while maintaining positive attitude towards guests throughout dining experience.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas prior to leaving shift.
  • Communicated effectively with kitchen staff regarding customer allergies or special dietary requests.
  • Answered questions about menu items in detail, providing accurate information regarding ingredients used.
  • Managed multiple tasks simultaneously while maintaining high levels of accuracy.
  • Brought food to tables in a timely manner, ensuring that all dishes were served hot and at correct temperatures.
  • Worked closely with hostess staff to determine seating arrangements based on party size and availability of tables.
  • Processed payments accurately at end of meal using cash registers or POS systems, providing change when necessary.
  • Checked back with guests after delivering their meals to ensure satisfaction with service and quality of food.
  • Greeted customers as they entered the restaurant and provided them with menus.
  • Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
  • Cleared dirty dishes from tables promptly, resetting table settings for new guests quickly and efficiently.
  • Took orders for food and drinks, ensuring accuracy when entering items into the POS system.
  • Followed up with customers after meal to ask if they enjoyed their experience, addressing any concerns immediately.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Education

Licensed Massage Theropist - Massage Therapy

Hands On Therapy
Mesquite, TX
05-2002

Some College (No Degree) - Medical Assisting

Trinity Valley Community College
Athens, TX

Skills

  • Restaurant Operations
  • Upselling strategies
  • Menu knowledge
  • Reservation Management
  • Guest Relations
  • Point of sale systems
  • Workplace Safety
  • POS system operations
  • Conflict Resolution
  • Complaint Handling
  • Health and Safety Regulations
  • Training and mentoring
  • Health Code Compliance
  • Order Accuracy
  • Hygiene standards
  • Staff Motivation
  • Social Media Marketing
  • Employee Scheduling
  • Staff Supervision

Certification

Food Handler License

TABC Certified

Affiliations

I Love to Bake, Ride horses, taking care of my family, friends, and animals.

References

References available upon request.

Timeline

Front of House Supervisor

Chic-Fil-A
01.2022 - 03.2024

Sporting Goods Sales Associate

Academy Sports Outdoors
03.2021 - 08.2021

Cashier

Walmart
10.2020 - 02.2021

Sales Associate

Cricket Wireless
03.2020 - 08.2020

Restaurant Waitress

Veronia's Italian Cafe
11.2018 - 03.2020

Licensed Massage Theropist - Massage Therapy

Hands On Therapy

Some College (No Degree) - Medical Assisting

Trinity Valley Community College

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Kimberly Fisher