Summary
Overview
Work History
Education
Skills
Cnh
Professional Information
Personal Information
References
Additional Information
Languages
Timeline
Generic

Janaina Fogaça de Matos dos Santos

Windermere,FL

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

18
18
years of professional experience

Work History

After Sales Manager

Grande Rio Comercio de Veículos (Honda)
2019.08 - 2023.02
  • Complete after-sales management, quality indicators for the automaker, achievement of goals for the automaker and the company, hiring employees, stock management, warranty management, I carried out all the processes in the sectors, because when I took over, the old management had leaving several problems in processes and finances, I restructured the complete team and thus operated in all departments and training new employees, we reached 4H, the highest rating for the automaker, quality and customer satisfaction at always high rates.

Insurance and Accessories Seller

Grand Canyon Jeep - Grupo Serraverde
2017.03 - 2019.01
  • Sales of Honda and Jeep automotive accessories, automotive insurance, carried out sales for both Jeep and Honda
    In the absence of the sales and after-sales manager, I took over the duties.

Owner Partner

Kings Performance - Panambi-RS
2015.01 - 2016.01
  • Sales of automotive accessories, finance, purchases with suppliers, cashier, customer service.

Administrative Executive

Teti Caminhões E Ônibus - Gurupi-TO
2013.01 - 2014.03
  • Cashier, opening financial records, billing.

F&I

Manara Veiculos Renault/Nissan (Grupo Manara) - Palmas-TO
2011.01 - 2012.01
  • New and used financing (CDC and Leasing), releases and additions of encumbrances, NOVAR system payments, sales secretary, access to the APOLLO system.

F&I

Tapajós Distribuidora de Veículos-VW (Grupo Manara) - Palmas-TO
2010.01 - 2011.07
  • Financiamentos (CDC e Leasing) novos e usados, acesso ao sistema DR.

F&I Secretária De Vendas

La Roche Citroën - Palmas-TO
2010.03 - 2010.09
  • Financiamentos (CDC e Leasing) novos e usados, liberações e inclusões de gravames, entrada e saída de veículos novos e usados, caixa e emplacamentos.

F&I e vendas

Marina Veiculos LTDA - Fiat - Panambi-RS
2005.01 - 2009.01
  • Financiamentos (CDC e Leasing) novos e usados, liberações e inclusões de gravames, venda de veículos novos e usados, caixa, emplacamentos, venda de consórcios, seguros, entrega técnica.

Education

High School Diploma -

Poncho Verde
Panambi, RS
01.2005

Skills

  • Staff Training and Development
  • Technical knowledge
  • Sales strategy development
  • Customer Retention Strategies
  • Service process optimization
  • Teamwork and Collaboration
  • Customer Service

Cnh

AB

Professional Information

  • Grande Rio Comercio de Veículos (Honda) (transferred from Jeep), After-sales Manager, 08/2019, 02/2023, leaving due to maternity (resignation), Complete after-sales management, quality indicators before the automaker, achieving goals for the automaker and the company, hiring employees, stock management, warranty management, I carried out all the processes in the sectors, because when I took over, the old management had left behind several process and financial problems, I restructured the team complete and in this way I operated in all departments and training new employees, we reached 4H, the highest rating for the automaker, quality and customer satisfaction at always high rates.
    Grand Canyon Jeep - Grupo Serraverde, Seller of insurance and accessories, 03/17/2017, 08/01/2019, Sales of Honda and Jeep automotive accessories, automotive insurance, carried out sales for both Jeep and Honda. In the absence of the sales and after-sales manager, I took over the duties.
    Kings Performance - Panambi-RS, Owner Partner, 01/20/2015, 12/01/2016, Sales of automotive accessories, finance, purchases with suppliers, cashier, customer service.
    Teti Trucks and Buses - Gurupi-TO, Aux. Administrative, 01/14/2013, 03/24/2014, Cashier, opening of financial records, collection.
    Manara Renault/Nissan Vehicles (Manara Group) - Palmas-TO, F&I, 01/08/2011, 01/12/2012, Financing (CDC and Leasing) new and used, releases and inclusions of encumbrances, payments in the NOVAR system, secretary of sales, access to the APOLLO system.
    Tapajós Distribuidora de Veículos-VW (Grupo Manara) - Palmas-TO, F&I, 01/10/2010, 07/30/2011, Financing (CDC and Leasing) new and used, access to the DR system.
    La Roche Citroën - Palmas-TO, F&I sales secretary, 03/15/2010, 09/25/2010, Financing (CDC and Leasing) new and used, releases and inclusions of encumbrances, entry and exit of new and used vehicles, box and license plates.
    Marina Veiculos LTDA - Fiat - Panambi-RS, F&I and sales, 01/10/2005, 01/11/2009, (55) 3375-1866, Financing (CDC and Leasing) new and used, releases and inclusions of encumbrances, sale of new and used vehicles, cash, registration plates, consortium sales, insurance, technical delivery.

Personal Information

  • Date of Birth: 03/25/88
  • Marital Status: Casada

References

  • Antonio Majela, (63) 98437-7913
  • Thiago, (63) 98402-7947

Additional Information

I have been in the United States for just over three months, I am looking for a job opportunity in a large network and along with it the possibility of finding a visa sponsor. At this time I am studying English so that in the near future I can communicate with my colleagues and team. I am open to any position within the company. Thanks.

Languages

Portuguese
Native or Bilingual

Timeline

After Sales Manager

Grande Rio Comercio de Veículos (Honda)
2019.08 - 2023.02

Insurance and Accessories Seller

Grand Canyon Jeep - Grupo Serraverde
2017.03 - 2019.01

Owner Partner

Kings Performance - Panambi-RS
2015.01 - 2016.01

Administrative Executive

Teti Caminhões E Ônibus - Gurupi-TO
2013.01 - 2014.03

F&I

Manara Veiculos Renault/Nissan (Grupo Manara) - Palmas-TO
2011.01 - 2012.01

F&I Secretária De Vendas

La Roche Citroën - Palmas-TO
2010.03 - 2010.09

F&I

Tapajós Distribuidora de Veículos-VW (Grupo Manara) - Palmas-TO
2010.01 - 2011.07

F&I e vendas

Marina Veiculos LTDA - Fiat - Panambi-RS
2005.01 - 2009.01

High School Diploma -

Poncho Verde
Janaina Fogaça de Matos dos Santos