Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Janaira Bush

Kissimmee

Summary

I am a qualified professional customer service representative with strong creative and analytical skills of with 10+ years of experience prioritizing customer success. Patience, kindness, & problem solving has been my highly efficient & effective keys to providing outstanding service.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Virtual Assistant

Time Etc
01.2022 - Current
  • Scheduling appointments, making phone calls, making travel arrangements, and managing email accounts
  • Social media management & marketing
  • Implementing ideas for brand expansion

Job Coach

Arc Broward
01.2021 - 01.2022
  • Identify both job and career advancement opportunities for clients based on their needs, objectives, and skill sets
  • Identifying and enhancing their job skills, suggest improvements to clients' resumes, and ensure that clients are adequately prepared for job interviews.
  • Promote academic and personal success

AT&T Financial Care

Alorica
01.2020 - 01.2021
  • Assist customers in autopay, payment, & payment arrangements
  • Provide quality assurance & outstanding customer service
  • Resolve accounts in negative balances

Education

MBA - Leadership

Grand Canyon University
Phoenix, AZ
08.2023 - 05.2025

Bachelor of Science - Educational Leadership And Management

Florida Memorial University
Miami, FL
08.2014 - 01/2020

Diploma -

Charles W. Flanagan High School
Pembroke Pines, FL
08.2009 - 08.2013

Skills

  • Active Listening
  • Interpersonal Rapport Building
  • Empathetic
  • Adaptive & Flexible
  • Problem-Solving
  • Computer Literacy
  • Project Management
  • Strong Communication
  • CRM
  • Customer service

Languages

English
Native/ Bilingual
Spanish
Elementary

Timeline

MBA - Leadership

Grand Canyon University
08.2023 - 05.2025

Virtual Assistant

Time Etc
01.2022 - Current

Job Coach

Arc Broward
01.2021 - 01.2022

AT&T Financial Care

Alorica
01.2020 - 01.2021

Bachelor of Science - Educational Leadership And Management

Florida Memorial University
08.2014 - 01/2020

Diploma -

Charles W. Flanagan High School
08.2009 - 08.2013
Janaira Bush