Ja’Naiya Massey
Charlestown ,IN
Summary
Dynamic and reliable professional with a proven track record at USPS, excelling in efficient delivery and safe driving. Recognized for reducing misdelivered mail through meticulous address verification and fostering teamwork in high-pressure environments. Adept at problem-solving and maintaining exceptional customer service standards while adapting to changing demands.
Overview
6
6
years of professional experience
Work History
Rural Carrier Associate
USPS
03.2024 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
- Increased safety awareness with thorough vehicle inspections and regular maintenance checks.
Daycare Teacher
Creative Learning Inc
02.2020 - 03.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Gathered materials and resources to prepare for lessons and activities.
Janitor
Facilities Management Services Inc.
03.2021 - 08.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Maintained a positive and professional demeanor while interacting with building occupants, promoting a respectful work environment.
Insurance Customer Service Representative
Concentrix
03.2020 - 02.2021
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
Cashier
McDonald's
04.2019 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Education
Warren East High School
Bowling Green, KY05.2019
Skills
- Safe driving
- Package handling
- Reliability and punctuality
- Efficient delivery
- Incident reporting
- Observation
- Prioritization
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Rural Carrier Associate
USPS
03.2024 - Current
Janitor
Facilities Management Services Inc.
03.2021 - 08.2023
Insurance Customer Service Representative
Concentrix
03.2020 - 02.2021
Daycare Teacher
Creative Learning Inc
02.2020 - 03.2024
Cashier
McDonald's
04.2019 - 03.2020
Warren East High School
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