Janal Stuber
Livingston,MT
Summary
Multitasking professional offering exemplary skills in keeping accurate records and documentation and mentoring new employees. Determined Dispatch Supervisor willing to manage schedules and keep a careful eye on man hours.
Overview
17
17
years of professional experience
Work History
Dispatch Supervisor
Sibanye-Stillwater
McLeod, MT
11.2022 - Current
- Ensured that daily dispatch operations ran safely, smoothly and efficiently.
- Scheduled, assigned, and monitored the work of locomotive operators.
- Resolved employee concerns and issues in a timely manner.
- Ensured medical emergencies underground were identified, dispatched and documented quickly and accurately.
- Monitored incoming calls and radio traffic to ensure they were handled promptly and correctly.
- Maintained accurate records of dispatched trains and all mine wide activities.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Collaborated with management to determine staffing needs for optimal coverage levels.
- Provided feedback on individual performance reviews for each operator under my supervision .
- Monitored attendance and productivity for employees by maintaining accurate and updated records.
911 Emergency Dispatcher
Billings Police Department
Billings, MT
09.2022 - 11.2022
- Received incoming calls from the public and determined the nature of the emergency.
- Maintained contact with the caller providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
911 Emergency Dispatcher
Carbon County Sheriff’s Office
Red Lodge, MT
05.2018 - 07.2021
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
- Mentored junior team members and managed employee relationships.
The Willows
Patient care assistant
Red Lodge, MT
09.2017 - 05.2018
- Promoted high patient satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our patients needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of patients promptly and efficiently.
- Monitor patient’s health and safety needs.
- Prepare and serve patient meals according to health needs.
Property Caretaker
Self-employeed
Irwin, Idaho
05.2016 - 09.2017
- Ensured proper maintenance and upkeep of the property grounds, including lawn care and landscaping.
- Conducted regular inspections of exterior areas to identify any needed repairs or improvements.
- Maintained accurate records of all tasks completed, fuel purchased, and equipment used.
- Coordinated with outside contractors for major repairs or construction projects.
- Secured the premises by locking doors and gates after hours.
- Provided customer service to tenants regarding requests for repairs or maintenance issues.
Teller
Billings Federal Credit Union
Billings, Montana
03.2016 - 05.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system problems that occurred during shift promptly.
- Followed up on requests from customers in a timely manner.
Teller/Call Center Representative
Altana Federal Credit Union
Billings, Montana
07.2007 - 03.2016
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Assisted customers in opening new accounts and completing required paperwork.
- Answered customer inquiries regarding bank products and services.
- Explained account information to customers in detail as needed.
- Processed wire transfers for customers both domestically and internationally.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Adhered to financial services security and audit procedures.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Education
Certificate - Cosmetology
Evergreen Beauty And Barber College - Bellevue
Bellevue, WA06-2002
High School Diploma -
Red Lodge High School
Red Lodge, MT05-1996
Skills
- Transportation Coordination
- Mentoring and training
- Positive communication skills
- Scheduling expertise
- Records Maintenance
- Employee Training
- Incident Reporting
- Dispatch Coordination
- Schedule Management
- Data Entry
- Dispatching procedures
- Stress Tolerance
- Communication Equipment Operation
- Critical thinker
- Training new hires
- Schedule Coordination
- Updating logs
- Geographical knowledge
Timeline
Dispatch Supervisor
Sibanye-Stillwater
11.2022 - Current
911 Emergency Dispatcher
Billings Police Department
09.2022 - 11.2022
911 Emergency Dispatcher
Carbon County Sheriff’s Office
05.2018 - 07.2021
The Willows
Patient care assistant
09.2017 - 05.2018
Property Caretaker
Self-employeed
05.2016 - 09.2017
Teller
Billings Federal Credit Union
03.2016 - 05.2016
Teller/Call Center Representative
Altana Federal Credit Union
07.2007 - 03.2016
Certificate - Cosmetology
Evergreen Beauty And Barber College - Bellevue
High School Diploma -
Red Lodge High School