Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Barista
Juguitos
Springfield, MASSACHUSETTS (MA)
09.2021 - Current
Provided excellent customer service by responding to inquiries quickly and professionally.
Gave samples of popular coffee and tea blends to create sales opportunities.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Trained new baristas on company policies and procedures regarding food handling safety standards.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Answered 5+ calls per shift to assist with customer questions and concerns.
Manufacture/ Packaging
Brooks Brother’s
Florence, MA
01.2015 - 03.2015
Mark and label containers, container tags, or products, using marking tools
Measure, weigh, and count products and materials
Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
Record product, packaging, and order information on specified forms and records
Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
Sorted product components on work tables to maintain maximum organization and productivity.
Classified defects from finished orders for record tracking and statistics.
Retail/Customer Service
Kids Place
Newark, NJ
09.2006 - 06.2008
Greet customers
Direct customers by escorting them to racks and counters
Advised customers by providing information on products
Issue receipts, refunds, credits, or change due to customers
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Restocked shelves with new merchandise as needed.
Agricultural Worker
Trulieve Cannabis Corp.
Holyoke, MA
01.2019 - May2020
Inspected crops for signs of disease and pests, reporting findings to supervisor.
Recorded data on planting activities such as seed varieties used, soil amendments added, dates planted and harvested.
Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
Applied fertilizer, pesticide, and herbicide treatments to crops using hand-held or tractor-mounted sprayers.
Harvested crops at the appropriate time, ensuring quality control standards were met.
Assisted in the maintenance of greenhouses, including cleaning, pruning and arranging plants.
Tested soil pH levels with a meter device before planting new crops.
Education
Certificate - Cosmetology
Digrigoli Cosmetology School
West Springfield, MA
06-2016
Diploma -
Barringer High School
Newark, NJ
06-2008
Skills
Opening and Closing Duties
Ordering Procedures
New Hire Training
Positive and Professional
Data Collection
Call Management
Information Security
Paperwork Processing
Data Entry
Customer Service
Order Processing
Delivery Scheduling
Team Development
High-Energy Attitude
Multi-Task Management
Additional Information
Employment Gap can be discussed during the interview