Janalyn Hien-Rourn
Auburn
Summary
Detail-oriented and driven professionally, skilled in customer service, team collaboration, and strategic organization. Demonstrates exceptional time management, productivity, and a strong work ethic, consistently delivering quality results in high-pressure environments while maintaining a focus on continuous improvement.
Overview
2
2
years of professional experience
Work History
Barista
Starbucks
03.2022 - 06.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Waitress
Family Fun Center
12.2019 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Certificate Of Technical Studies - Phlebotomy
Oquirrh Mountain Phlebotomy School
Federal Way, WA11.2023
High School Diploma -
Kent-Meridian HS
Kent, WA06.2020
Skills
- Strategic Organization
- Consistent Patience
- Personal Accountability
- Time Management
- Proactive Engagement
- Customer Service
Volunteer Experience
- Kent Lutheran Church; December 2016-2019: Cheerleading team volunteered to give back to those in need, handing out Christmas gifts to children.
- Toys for Tots' Program through Salvation Army; December 2016-2020: Handed out grocery cards and gifts for children.
- Kent Lutheran Church; Fall season: Cook and had dinner with homeless people.
Timeline
Barista
Starbucks
03.2022 - 06.2022
Waitress
Family Fun Center
12.2019 - 04.2020
Certificate Of Technical Studies - Phlebotomy
Oquirrh Mountain Phlebotomy School
High School Diploma -
Kent-Meridian HS
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