Janara Jackson
Washington
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
6
6
years of professional experience
Work History
Assistant Manager
McDonalds
01.2021 - Current
- Demonstrate excellent communication skills between management and crew to ensure all tasks were completed in a timely manner
- Handled cash drawers excellently whenever necessary
- Ensured all transactions were professionally handled to keep brand name strong and positive
- Integrated people skills along with effective customer resolution to alleviate customer conflicts
- Responsible for quality, service, and cleanliness
- Provided excellent customer service
- Analyzed financial data.
Representative
Vector Marketing Company
05.2024 - 06.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Sales Lead
Journey's Shoe Store
10.2023 - 01.2024
- Drive sales and provide awesome service
- Partner with store management with basic store operations, developing of associates, and achieving sales
- Supervise and help with tasks like opening and closing the store and loss prevention needs
- Supervise and help with tasks like processing incoming shipments, helping with changes to the store's visual displays and marking down shoes that are on sale.
Assistant
SYEP
06.2018 - 08.2023
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Made connections with music producers and actual artist
- Provided exceptional customer service.
- Greeted guests in with friendliness and professionalism.
Education
Bachelor of Science - Accounting
Alabama Agricultural And Mechanical University
Huntsville, AL05.2027
High School Diploma -
Washington Leadership Academy
Washington, DC06.2023
Skills
- Sales driven and strategic thinking
- Great Communication
- Dependable
- Creativity
- Customer Relations
- Product and service knowledge
Communication Skills
Implemented new procedures and technologies that improved efficiency and streamlined operations.
Leadership Experience
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
Personal Information
Title: Assistant Manager
References
Available upon request.
Timeline
Representative
Vector Marketing Company
05.2024 - 06.2024
Sales Lead
Journey's Shoe Store
10.2023 - 01.2024
Assistant Manager
McDonalds
01.2021 - Current
Assistant
SYEP
06.2018 - 08.2023
Bachelor of Science - Accounting
Alabama Agricultural And Mechanical University
High School Diploma -
Washington Leadership Academy