Jana Rae Scott
Billings,MT
Summary
Dynamic retail professional with extensive experience at Macy's, excelling in loss prevention and customer service. Proven ability to enhance shopping experiences through effective teamwork and problem-solving. Skilled in transaction accuracy and inventory management, consistently contributing to sales goals and operational efficiency. Committed to fostering a secure and welcoming environment.
Overview
18
18
years of professional experience
Work History
Retail Sales Associate
Sky Gifts
Billings, MT
07.2024 - 12.2025
- Assisted customers in product selection and provided detailed information on features.
- Maintained cleanliness and organization of merchandise displays and sales floor.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve daily sales goals and enhance customer satisfaction.
Sales Associate
Christmas Village Christmas Shop
Rapid City, SD
04.2016 - 09.2016
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained organized merchandise displays to ensure attractive presentation and accessibility.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in sales reporting.
- Collaborated with team members to restock inventory and maintain optimal stock levels.
Loss Prevention Specialist
Macy's Department Store
Casper, WY
09.2014 - 08.2016
- Monitored surveillance systems to identify theft and fraud incidents.
- Conducted routine audits of inventory and cash handling procedures.
- Collaborated with store management to develop loss prevention strategies.
- Trained staff on effective loss prevention techniques and policies.
Security Officer
Hard Rock Casino
Tulsa, OK
10.2011 - 04.2014
- Monitored surveillance systems to ensure safety and security of premises.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Responded promptly to incidents, providing first aid and emergency assistance as needed.
- Collaborated with law enforcement during investigations and emergency situations.
Casino Cashier
Hard Rock Casino
Tulsa, OK
07.2007 - 10.2011
- Processed cash transactions efficiently, ensuring accuracy and compliance with gaming regulations.
- Managed customer inquiries and resolved issues to enhance overall guest experience.
- Maintained detailed records of transactions, facilitating audits and financial reporting.
- Trained new staff on cash handling procedures and customer service best practices.
Education
High School Diploma -
Coweta High School
Coweta, OKAssociate of Arts - General Studies
Ft Peck Community College
Poplar, MT05-2024
Associate of Applied Science - Psychology
Ft Peck Community College
Poplar, MT05-2024
Associate of Science - Social Work
Ft Peck Community College
Poplar, MT05-2024
Associate of Applied Science - Alcohol And Addiction Studies
Ft Peck Community College
Poplar, MT05-2024
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Sales Associate
Sky Gifts
07.2024 - 12.2025
Sales Associate
Christmas Village Christmas Shop
04.2016 - 09.2016
Loss Prevention Specialist
Macy's Department Store
09.2014 - 08.2016
Security Officer
Hard Rock Casino
10.2011 - 04.2014
Casino Cashier
Hard Rock Casino
07.2007 - 10.2011
High School Diploma -
Coweta High School
Associate of Arts - General Studies
Ft Peck Community College
Associate of Applied Science - Psychology
Ft Peck Community College
Associate of Science - Social Work
Ft Peck Community College
Associate of Applied Science - Alcohol And Addiction Studies
Ft Peck Community College