Janardhana Yeddala

• The Portfolio Services Application Production Services team is accountable for maintaining the availability and performance of the Corporate Action applications. This team plays a crucial role in the Custodian business, which processes and maintains complex corporate events. The team operates in a diverse environment with multiple technological platforms and works closely with application development to implement changes into production.
• Managed the global production services team that supports the Corporate Actions area.
• Resolved high severity technical incidents & problems by collaborating with relevant stakeholders. Responded to, diagnosed, and managed service disruptions and major incidents. .
• Identified, defined, and implemented monitoring and strategic automation solutions.
• Collaborated with the application development team on change controls, incident resolution, and maintaining application stability through problem management.
• Established strategic partnerships with all the application stakeholders, such as clients, application development team, Infrastructure teams in identifying problem areas, gaps and developed plans as part of continuous improvement program.
• Helped drive DevOps adoption through build and release management improvements using continuous integration and continuous deployment (CI/CD) techniques. I ensured the creation and maintenance of support documentation and procedures were up to date.
• Effectively handled time-sensitive issues in support of critical service level commitments.
• Key deliverables: Incident and even reduction, disaster recovery tests, Failover and Stay events, Oracle Exadata migration into AWS, ServiceNow customization and CI/CD adoption.
• Technologies: Oracle Exadata, Sybase, DB2, SQL Server, MQ, Kafka, AWS, Azure, Gitlab, Jira, Unix, Linux, Windows, Mainframes, WebSphere, AppEngine, Informatica, Java, C++, Cobol, MQ, JCL

As the Global Service Delivery and Operations Manager for the Group Data IT function, my responsibilities include managing day-to-day operations of more than 16 client data master applications 24/7, overseeing a Level 2 SME team located globally, and serving a global client base of approximately 5,000+ using diverse technologies/platforms such as Informatica, Autosys, Oracle, Sybase, Linux/Unix, Solaris, Java, tomcat, Business Objects, and Mainframes.

• Lead a global Level 2 team that provides support for numerous client reference data mastering and distribution applications. I also manage and support global client reference data systems that are critical to the bank's mission.
• Defined service models and requirements through SLAs, as well as driving service quality within the support teams to meet and exceed service targets.
• End-to-end management of critical and high-priority incidents as part of my incident management duties. This includes leading the team in prompt investigation, escalation, and resolution of business-impacting incidents and acting as command and control on all major incidents and application outages.
• Defined processes, advocated investigation methodologies of problem root cause, and created a repository of workaround solutions in a known error database.
• Developed critical KPI metrics/reports for bi-weekly reviews by dev and business managers to identify trends and underlying problems.
• Other core responsibilities: Capacity management, planning and executing disaster recovery tests and site network isolation events, service desk management, audits (external and internal) vendor management.
• Reduced production incidents by 30% through continuous demand reduction and process improvement initiatives.
• Brought down major incident volumes by 65% in 6 months by identifying and resolving a large number of system problems through effective problem management processes.
• I have managed several database migrations and major upgrades, provided users with tailored reports/extracts using SQL, ETL, Business Objects, and/or shell scripts, and developed Sybase stored procedures and triggers for the client and account Master application.

• Production support lead managing and supporting Market/Credit risk application suite. Responsible for maintaining the service levels agreed with vendor staff for incidents, change and problems. Building SME knowledge within vendor staff, cross training knowledge handover. Monitoring the KPIs and metrics and reporting to senior management. Incident and service request management during US hours.
• Batch Job scheduling and Monitoring
• Incident management
• Key report generation and query tuning

As TCS consultant worked with many client locations in supporting applications as lead Programmer Analyst.

Prudential Financial 7/05 – 03/06

Scranton, PA Lead IT Analyst

Atlantic & Pacific Tea Company 01/05 – 07/05

Montvale, NJ Lead IT Analyst

Newyork Life 01/04 – 01/05

New York City, New York Lead IT Programmer

GE Support Services 06/01 – 12/03

Mount Laurel, NJ, Mumbai, India Project Lead

GE Industrial Risk 04/01 – 06/01

Hartford, CT, Mumbai, India Project lead