Janasha Taylor
Summary
Recent graduate with foundational knowledge in Esthetics and customer service and hands-on experience gained through academic projects and working with clientele. Demonstrate strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive towards Esthetics.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
SYKES
06.2023 - Current
- Analyzed customer financial needs and recommended appropriate banking products
- Maintained accurate records of customer accounts transactions
- Performed regular reviews of customer accounts to ensure compliance with regulations
- Monitored account activity for suspicious or unauthorized transactions
- Answered customer inquiries and provided accurate information regarding products and services
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted clients with enrolling into health benefits, processing payments and assisted technical issues
Student Esthetician
Kenneth Shuler School of Cosmetology
07.2024 - 03.2025
- Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
- Demonstrated proficiency in waxing services, providing smooth results while minimizing discomfort for clients.
- Maintained strict adherence to sanitation guidelines, ensuring a safe and hygienic environment for all clients.
- Expanded knowledge of advanced treatment options such as chemical peels, microdermabrasion, and LED light therapy.
Customer Service Representative
Hinduja Global Solutions
03.2022 - 05.2023
- Greeted customers, identified their needs and provided assistance with auto loan inquiries
- Provided title and loan information alongside processing payments
Education
High School Diploma -
Wilson High School
Florence, SC06.2021
Some College - Nursing
Winston-Salem State University
Winston-salem, NCLicensed Esthetician - Esthetics
Kenneth Shuler School of Cosmetology
Columbia, SC03-2025
Skills
- Regulatory Compliance
- Account Investigation
- Banking Operations Support
- Payment Processing
- Inbound And Outbound Calling Call Center
- Product Knowledge
- Fast Learner
- Medical Terminology
- Issue Resolution
- Problem-Solving
- Customized skincare plans
- Sanitization
- Skincare product sales
- Esthetics
- Waxing specialist
Timeline
Student Esthetician
Kenneth Shuler School of Cosmetology
07.2024 - 03.2025
Customer Service Representative
SYKES
06.2023 - Current
Customer Service Representative
Hinduja Global Solutions
03.2022 - 05.2023
High School Diploma -
Wilson High School
Some College - Nursing
Winston-Salem State University
Licensed Esthetician - Esthetics
Kenneth Shuler School of Cosmetology
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