Janasia Hill
Clarksville,TN
Summary
Motivated Criminal Justice major seeking a position to launch a successful entry-level career in which I can apply my critical thinking skills and passion for justice to contribute to the safety and well-being of the community. Highly organized individual with polished communication style and time management skills. Seeking a position; offering active listening skills, conflict resolution, and excellent customer service skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Family Support Specialist
Youth Villages
Clarksville, TN
01.2024 - Current
- Provided case management services to families in need of assistance.
- Developed and implemented individualized service plans for clients.
- Conducted home visits to assess family dynamics and needs.
- Assisted with the development of parenting skills and strategies for families.
- Facilitated support groups for parents and caregivers.
- Collaborated with community partners to ensure families received adequate resources.
- Maintained detailed records of client interactions, progress, and outcomes.
- Created written reports summarizing assessments, interventions, and recommendations.
- Coordinated referrals to appropriate agencies or programs as needed.
- Supported clients through court proceedings or administrative hearings.
- Established positive relationships with clients by demonstrating empathy and understanding.
SUBSTITUTE TEACHER
Robertson County Educational Support System
Springfield
08.2023 - Current
- Implements effective classroom management strategies to maintain a positive learning environment
- Facilitates student engagement and participation through interactive discussions and group activities
- Provides individualized support and assistance to students with special needs or learning disabilities
- Collaborates with other teachers and staff to ensure continuity of instruction and student progress
- Communicates effectively with students, parents, and colleagues to address concerns and maintain open lines of communication
- Demonstrates flexibility and adaptability by successfully teaching multiple subjects and grade levels.
PERSONAL SHOPPER
Instacart
Clarksville
03.2020 - Current
- Demonstrates expertise in fulfilling customers' orders accurately and efficiently
- Utilizes excellent organizational skills to prioritize and manage multiple orders
- Maintains a high level of customer satisfaction by providing exceptional customer service and resolving issues promptly
- Employed effective communication skills to collaborate with customers and provide updates and order modifications
- Consistently meet or exceed productivity targets, achieving high order fulfillment rate, and ensuring on-time deliveries
- Demonstrates strong attention to detail and quickly adapting to customer preferences, enabling seamless service and maintaining customer satisfaction.
AMAZON DELIVERY DRIVER
Amazon, LLC.
Nashville
02.2023 - 07.2023
- Optimized customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner
- Examined and/or reviewing orders before and after delivery to make sure that orders are complete, charges are right, and clients are satisfied
- Assisted with the loading and unloading of materials from the delivery vehicle
- Built and maintained a healthy relationship with clients by answering any questions they may have and handling customers' complaints
- Provided customers information about new products and services
- Completed and submitted logs and reports.
COMMUNITY OUTREACH COORDINATOR
Deliverance Outreach Temple
Clarksville
01.2022 - 02.2023
- Developed relationships within the community cultivating volunteer resources to meet organizational goals
- Planned and executed delivery of meals and resources for 3-5 sites per day
- Cultivated and successfully grew community and volunteer relationships and partnerships to support programs and special events
- Produced written content across multiple mediums including email and social media
- Demonstrated an understanding and commitment to organizational goals and values
- Assisted with development of ongoing programs.
TEAM MEMBER
Walmart
Clarksville
01.2021 - 01.2022
- Greeted customers and ascertain what each customer wants or needs
- Described merchandise and explain use, operation, and care of merchandise to customers
- Answered questions regarding the store and its merchandise
- Mitigated and recognize security risks and thefts, as well as how to prevent or handle these situations
- Inventory management.
TEAM MEMBER
Chick Fil-A
Miramar, FL
01.2018 - 01.2020
- Greeted customers entering establishments
- Assisted customers by providing information and resolving their complaints
- Issued receipts, refunds, credits, or change due to customers.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained a clean and organized work area throughout shift.
- Answered phone calls regarding inquiries about products or services.
Education
BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE -
Austin Peay State University
12.2023
Skills
- Active listening skills
- Conflict resolution
- Excellent customer service skills
- Exceptional organizational skills
- Effective communication skills
- Strong attention to detail
- Client Education
- Community Resources
- Assessments
- Role Modeling
Zip
37040
State
TN
City
Clarksville
References
References available upon request
Certification
- CPR Certified
- CPI Certified
Timeline
Family Support Specialist
Youth Villages
01.2024 - Current
SUBSTITUTE TEACHER
Robertson County Educational Support System
08.2023 - Current
AMAZON DELIVERY DRIVER
Amazon, LLC.
02.2023 - 07.2023
COMMUNITY OUTREACH COORDINATOR
Deliverance Outreach Temple
01.2022 - 02.2023
TEAM MEMBER
Walmart
01.2021 - 01.2022
PERSONAL SHOPPER
Instacart
03.2020 - Current
TEAM MEMBER
Chick Fil-A
01.2018 - 01.2020
BACHELOR OF SCIENCE (B.S.) IN CRIMINAL JUSTICE -
Austin Peay State University