Janasia Ponder
Summary
Ambitious and detail-oriented professional eager to grow and develop within an office environment. Highly committed to continuous learning, adapting quickly to new processes, and expanding professional expertise. Dedicated to contributing effectively to team success while building a long-term career and consistently adding value to organizational operations.
Overview
4
4
years of professional experience
Work History
Sales Representative
Summit Racing
04.2024 - Current
- Influence purchasing decisions by providing detailed product expertise and overcoming customer objections. Deliver accurate product information, resolve order discrepancies, and ensure timely issue resolution while utilizing internal systems to maintain efficiency and accuracy.
Administrative Assistant
H&R Block
01.2024 - 04.2024
- Supports daily office operations by managing calls, emails, scheduling, assisting clients, organizing and preparing documents. Handles accurate data entry, maintains records and ensures information is handled efficiently while maintaining confidentiality.
Service Desk Associate
Walmart
07.2022 - 11.2023
- Provide front-end support by assisting customers with returns, exchanges, refunds, and general inquiries in a high-volume retail environment. Process transactions accurately, handle cash and electronic payments, resolve customer concerns, and ensure compliance with company policies while maintaining efficient service.
Education
HS Diploma -
Skills
- Microsoft Excel
- Conflict Resolution
- Email Management
- CRM & Data Entry
- Scheduling
- Analytical Accuracy
Timeline
Sales Representative
Summit Racing
04.2024 - Current
Administrative Assistant
H&R Block
01.2024 - 04.2024
Service Desk Associate
Walmart
07.2022 - 11.2023