Janatul Maywa

• Neuroradiology reading room liaison; Collaborated with cross-functional teams (nurses, doctors, radiology technologists, administration and neuroradiologists) to ensure smooth communication and effective resource allocation.
• Enhanced program efficiency by streamlining processes and implementing time-saving strategies.
• Strengthened communication between team members by establishing clear channels for information sharing.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Presented project proposals for more efficient patient care.

• Streamlined communication between patients, administration and psychologists/ therapists, ensuring timely responses to inquiries and concerns.
• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow; Verified patient insurance eligibility and entered patient information into system.
• Navigated multiple systems concurrently during interactions, ensuring efficient handling of inquiries without sacrificing quality or attention to detail.
• Delivered exceptional verbal communication abilities during phone conversations or written correspondence with patients via email or chat platforms.
• Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.

Assisting providers (MD, DO, PA, NP) with clerical and POC work to ensure constant, coherent and coordinated high volume patient visits including:

• Calling back patients to take vitals, document patient's medical history and dictated noted into the electronic medical record (EMR).
• Managing approximately 6-8 patients an hour.
• Performing blood draws and POC tests such as rapid COVID tests, rapid strep, rapid flu, urinalysis, hCG test, visual acuity and electrocardiogram.
• Facilitating any necessary diagnostic tests (e.g. CT, MRI, ultrasounds, etc.) and referrals to medical specialists for follow-up care via Aftercare.
• Communicating with patients, pharmacies and physicians over the phone under physician guidance.
• Assisting with training and acclimation of new hire scribes.
• Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging patients or complex issues.

• Streamlined lesson planning process by creating reusable templates and resources, leading to increased efficiency.
• Utilized data-driven assessments to track student progress, allowing for targeted support and intervention when needed.
• Provided constructive feedback on homework assignments, equipping students with tools for continuous self-improvement.
• Tutored high school students of Bronx Preparatory Charter School in biology and chemistry in preparation for the regents examination; Led student groups of 5-15 students
• Developed strong rapport with students through consistent communication and active listening, fostering a supportive learning environment.

• Tutored elementary and middle school students in the community in ELA, Mathematics and Science to improve grades and to prepare them for the NYS exams corresponding to the aforementioned subjects.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Tested students to assess progress and adapted learning plans in alignment with performance.