Vivian Jackson
Louisa,VA
Summary
Compassionate healthcare support professional with extensive experience in patient access and radiology scheduling within hospital, clinic, and call center environments. Known for delivering exceptional customer service and fostering positive relationships with patients and healthcare teams. Proficient in coordinating multi-disciplinary appointments and managing electronic medical records (EMR) to enhance patient experiences. Over 9 years of experience using EPIC. Pursuing a Health Information Management degree and certification as a Certified Professional Coder to further advance expertise in medical coding and health information management.
Overview
11
11
years of professional experience
Work History
Senior Access Associate/ Radiology Mammography
University Of Virginia Health System
2021.05 - Current
- Coordinated and scheduled multi-specialty patient appointments.
- Assisted in training new Access Associates, ensuring consistent service standards across the department.
- Maintained precise and current records within the EMR system.
- Executed registration, check-in, and check-out processes.
- Contributed to problem-solving and process improvement initiatives.
- Supported billing department efforts by gathering accurate insurance information during the registration process.
Patient Service Coordinator
Sentara Martha Jefferson Hospital
2019.12 - 2021.05
- Scheduled radiology appointments, such as CT scans, MRIs, ultrasounds, mammograms, and echocardiograms for Sentara locations in Charlottesville and Halifax, VA.
Access Associate (Neurology & Rheumatology)
University Of Virginia Health System
2017.07 - 2019.12
- Ensured accurate registration during patient check-in and check-out.
- Handled inbound calls efficiently, delivering prompt support to patients and healthcare providers.
- Created and managed patient referrals to ensure timely access to healthcare.
- Arranged infusion appointments to align with patient necessities.
Health Unit Coordinator (4EAST)
University Of Virginia Health Systems
2014.04 - 2017.07
- Ensured smooth transitions during patient admissions and discharges in cardiology unit.
- Handled incoming calls to offer timely assistance and information to patients, families, and healthcare teams.
- Responded quickly to patient requests.
Education
Health Information Managment - Medical Billing And Coding
Blue Ridge Community College
Weyers Cave, VA2024-12
High School Diploma -
Louisa County High School
Mineral2007-05
Skills
- Medical Coding Knowledge
- Customer Service
- Appointment Scheduling
- Electronic Medical Records (EMR)
- Communication Skills
- Problem-Solving
- Team Collaboration
- Attention to Detail
- Interpersonal Skills
- Adaptability
Timeline
Senior Access Associate/ Radiology Mammography
University Of Virginia Health System
2021.05 - Current
Patient Service Coordinator
Sentara Martha Jefferson Hospital
2019.12 - 2021.05
Access Associate (Neurology & Rheumatology)
University Of Virginia Health System
2017.07 - 2019.12
Health Unit Coordinator (4EAST)
University Of Virginia Health Systems
2014.04 - 2017.07
Health Information Managment - Medical Billing And Coding
Blue Ridge Community College
High School Diploma -
Louisa County High School