Janay DeJesus
Jackson,NJ
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and hopefully future patients. Creates pleasant work environments for staff. Knowledgeable in food safety and sanitation protocols. Has a natural knack for building relationships with customers and staff. Ambitious and willing to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Swing Shift Manager
McDonald's Fast Food Restaurant
04.2016 - Current
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Crew Team Member
Dunkin Donuts & Baskin Robbins
04.2016 - 05.2017
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Operated register to process payments and collect cash payment for order totals.
- Assisted other team members to achieve goals.
- Used proper techniques to prepare food and ingredients.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
No Degree - Diagnostic Medical Sonography
Medical Career Institute
Ocean, NJ09.2022
Associate of Science -
Ocean County College
Toms River, NJ05.2021
Skills
- Telephone Etiquette
- File Management
- Data and Inventory Entry, Balancing Out Cash Drawers, Shift Positioning and Checklists
- Time Management, Payroll Tracking, Crew Scheduling
- Exceptional Customer Service, High level problem solving skills
- Training Initiatives
- Delegating Assignments and Tasks
- Teamwork and Collaboration
- Fast Learner
- Dedicated and always looking for ways to improve
Objective
Highly motivated graduate eagerly seeking a role as a Diagnostic Medical Sonographer in an inpatient or outpatient setting. Dedicated to compassionately maintaining patients trust and comfort.
Additional Information
References Available Upon Request
Timeline
Swing Shift Manager
McDonald's Fast Food Restaurant
04.2016 - Current
Crew Team Member
Dunkin Donuts & Baskin Robbins
04.2016 - 05.2017
No Degree - Diagnostic Medical Sonography
Medical Career Institute
Associate of Science -
Ocean County College