JANAY EDMONDS
Forest Park,IL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
11.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Provided Front desk services such as making badges, adding access to the provided access badges, check in customers, and provided excellent customer services
Dental Assistant
Brookfield Smiles
08.2022 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed general chair-side duties for general dentistry, endo procedures, ortho procedures and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Lab Technician
Destiny Dental
07.2022 - 08.2022
- Learning to sterilize, set up for procedures, cleaning, seating patients, pouring up, sending out lab reports
Package Handler
Fresenius Kabi
05.2022 - 07.2022
- Packaging shipping boxes full of vials
- Checking vials for correct dates and fonts
- Boxing vials and providing information papers on the medicine being distributed
- Ensuring a sanitized and clean process for the vials to be shipped to the hospitals
Cashier
Walgreens
04.2021 - 05.2022
- Cash Handling, Stocking, cleaning, providing information for customers on sale items, providing cash returns and helping with money orders, money wires
Cashier/Customer Service
Walmart
10.2020 - 03.2021
- I attended to customers and provided solutions to their products with our products
- I cash handled and provided service to customers doing international wires
- I scanned, bagged items while ensuring customers have a great experience
- I stocked and returned all items unwanted by guest
Cashier/Customer Service
Mariano's
06.2020 - 10.2020
- Offered strong customer service skills, keeping customers satisfied
- Provided customer service and was involved in training 3 new team members each month
- I provided reliable help when the store needed me on my off days
- I scanned and engaged in conversation with all customers to ensure they had an amazing experience to return to the store later
Education
Associate of Science - General Studies
City Colleges of Chicago- Malcolm X College
Chicago, IL12-2025
No Degree - Phlebotomy
City Colleges of Chicago
Chicago, IL05-2025
High School Diploma -
Proviso East High School
Maywood, IL05-2020
Skills
- Syringe method
- Superior customer service
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Butterfly needle technique
- Sample and specimen collection
- Patient support
- Dental impressions
- Dental radiography
- Equipment sterilization
- Treatment room setup
- Sterilization techniques
- X-ray processing
- Appointment scheduling
- Professionalism and etiquette
- General security
- Security guard license
- Incident reporting
- Report writing
- First Aid and CPR
- CPR, First Aid, AED
- Active listening
- Critical thinking
- Data entry
- Customer service
- Microsoft Excel
Certification
- PT - Phlebotomy Technician
- CPR Card
- Coronal Polishing Certificate - Illinois Department of Health
- Illinois Driver's License
- PERC Card
Timeline
Security Officer
Allied Universal Security Services
11.2023 - Current
Dental Assistant
Brookfield Smiles
08.2022 - 11.2023
Lab Technician
Destiny Dental
07.2022 - 08.2022
Package Handler
Fresenius Kabi
05.2022 - 07.2022
Cashier
Walgreens
04.2021 - 05.2022
Cashier/Customer Service
Walmart
10.2020 - 03.2021
Cashier/Customer Service
Mariano's
06.2020 - 10.2020
Associate of Science - General Studies
City Colleges of Chicago- Malcolm X College
No Degree - Phlebotomy
City Colleges of Chicago
High School Diploma -
Proviso East High School
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