Janay Fletcher

• Provided constructive feedback during regular staff meetings geared towards improving team performance.
• Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
• Provided resources to support students in achieving career goals.
• Collaborated with community organizations to provide comprehensive support services for young clients.
• Provided guidance and advice to students, supporting navigation of diverse personal and social issues.
• Supported and mentored students in developing skills to become successful in community.

Train cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service. Performed other duties as assigned by upper management. Identify opportunities for cross-training among staff members so that they could provide assistance where needed within the store environment.

Instructed cashiers on proper procedures for handling money and credit card transactions.

Respond to a variety of internal/external customers regarding programs, policies and procedures in Child Protection (ICWA Unit). Work closely with tribal reps and social workers, while establishing and maintaining good relationships with clients, coworkers, and the public; using good judgment, express ideas clearly, and following instructions. Multi-task and work independently with minimal supervision. Coordinate and assists with the new hire process, including assisting and ensuring new hires properly complete on-boarding paperwork, submitting and processing paperwork with appropriate persons, creating new employee files, coordinating orientation, and supporting training efforts. Understand workflow and duties for OS staff in the region with focus on integration and system improvement.

Provide guidance, advice, positive feedback, and support to the mentee, serving variously as role model, teacher, counselor, advisor, sponsor while advocating. Creating a safe space, organizing community events, partnering with major corporations; 3M, General Mills, Boston Scientific and Target Corp. Empowering them to excellence, attending college tours, volunteering and providing them with tools to be a better version of themselves. Facilitate Back 2 School kickoffs for the Minneapolis and St. Paul public school areas.