Janay Fletcher
Elmwood Park,NJ
Summary
Program manager with 6+ years of experience leading youth and community-based programs. Skilled in staff supervision, program development, compliance monitoring, crisis intervention, and stakeholder engagement. Proven ability to improve team performance, facilitate training, and deliver high-quality service in fast-paced environments.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Program Manager
Rising Ground
Bronx , NY
07.2022 - 03.2025
- Coordinated and implemented community-based programs serving 20 participants, improving service delivery and cross-team collaboration.
- Supervised a team of 8 staff, leading weekly meetings that improved communication and program accountability.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
- Facilitated workshops designed to educate stakeholders about best practices for managing programs successfully.
Program Supervisor
Rising Ground
Bronx , NY
04.2022 - 07.2022
- Facilitated team meetings to discuss challenges, share feedback, and strategize solutions.
- Monitored compliance with regulatory requirements and reported on program activities.
- Conducted annual performance reviews of staff members.
- Developed training materials and conducted sessions for new team members.
Youth Counselor
Core Group Services
Bronx , NY
07.2018 - 04.2022
- Provided crisis intervention support during high-stress situations.
- Developed individualized support plans based on youth needs and goals.
- Led recreational activities to foster teamwork and social skills development.
- Documented actions and incidents associated with youth program participants.
Education
Bachelor of Science - Psychology
Mercy College
Dobbs Ferry, NY06-2021
Skills
- Trauma-informed care
- Case management
- Microsoft office
- Workshop facilitation
- Onboarding and training
- Project management
- Conflict resolution
- Crisis Intervention
- Staff supervision
Certification
- CPR/First Aid
- Mandated Reporter
Timeline
Program Manager
Rising Ground
07.2022 - 03.2025
Program Supervisor
Rising Ground
04.2022 - 07.2022
Youth Counselor
Core Group Services
07.2018 - 04.2022
Bachelor of Science - Psychology
Mercy College