Janay Holmes
Conyers,GA
Summary
Greetings,
My name is Janay Tanaya Holmes and I am a dedicated and experienced Customer Service Representative with specific skills in aviation safety, property management, and financial consulting/ loan sales. By working in multiple industries, I have acquired training and certifications for the following tasks such as: hospitality, customer service/support, finance, and real estate. With my surplus of experience I often show my proven ability to establish and maintain excellent communication and relationships with current clients, potential clients, and shareholders.
I have done immense work in the aviation industry, currently as a Flight Attendant with additional skills in financial distribution to ensure customer financial safety and leasing consulting that showcases excellent customer service. This gives me a well-rounded balance of talents for your United reputation.
Due to my customer-driven attitude and detail-oriented work ethic, my current role is a flight attendant. This highly-regulated career path has added to my skills by guaranteeing a dynamic safety and service driven environment.
I am adept at working independently and collaboratively on projects and committed to achieving a positive response for the company and to the client.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Flight Attendant
Frontier Airlines
12.2025 - Current
- Provides exceptional customer service while ensuring passenger safety and comfort during flights.
- Tasked with assistance of passengers with boarding, luggage handling, and in-flight inquiries to enhance overall travel experience.
- Conducted pre-flight safety checks and briefings to maintain compliance with aviation regulations and protocols.
- Collaborated with crew members to manage in-flight services efficiently, including catering and beverage distribution.
- Certified in the American Heart Association (AHA) practice and Automated External Defibrillator (AED) practice.
- Committed to a four and a half week program of FAA regulated aviation training and certifications.
LOAN SALES OFFICER
1ST FRANKLIN FINANCIAL
09.2024 - 11.2025
- Executing loan processing and financing.
- Explain account features and services to customer, resulting in a 40% increase in account renewals.
- Processed customer transactions accurately and efficiently.
- Resolved customer complaints quickly and professionally.
- Upholding policy and procedures to the highest standard.
- Verified financial information from borrowers to ensure affordability of loan products, as well as providing assistance.
- Tracked, monitored, and followed up on all customer inquiries in a timely manner.
- Performed administrative tasks, such as mail delivery and faxing.
- Ordered office supplies and managing stock levels.
- Created and maintained accurate records for all visitors and employees.
- Managed multiple phone lines, while answering incoming calls in a efficient manner.
RECEPTIONIST
CONYERS NISSAN
02.2024 - 08.2024
- Greeted and assisted visitors, ensuring a welcoming and professional atmosphere.
- Handled incoming and outgoing mail, ensuring timely distribution within the office.
- Implemented filing system improvements, enhancing document retrieval efficiency for staff.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
ASSISTANT PROPERTY MANAGER
RENT HOME TODAY
09.2023 - 02.2024
- Developed detailed budgets for the property, resulting in a 20% reduction in annual operating costs.
- Collaborated with cross-functional teams to identify and resolve maintenance issues.
- Developed and enforced property policies and procedures that improved tenant satisfaction.
- Managed a portfolio of the property ensuring all leases, contracts, and regulations were met and maintained.
- Answered and managed incoming calls, providing accurate and timely information to callers.
- Responded to tenant inquiries and concerns in a timely manner, resulting in a decrease in tenant complaints.
- Coordinate showings for potential tenants and provide customer aid during the application process.
Education
B.A - Business Managment and Marketing
Wesleyan College
Macon, GA05-2023
High School Diploma - Business Administration in Concentration: Business Marketing
Westover Comprehensive High School
Albany, GA05-2020
Skills
- Communication
- Time Management
- Leadership
- Adaptability
- Customer Consulting
- Financial Planning
- Loan Servicing
- Debt Collection
- Scheduling
- Customer Account Management
- Customer Service
- Logistics Operations
- Underwriting
- Professional Communication
- Phone etiquette
- Appfolio
- Data Entry
- Copywriting
Certification
- FAA Certificate of Demonstrated Proficiency Training - 4 1/2 weeks
- NMLS (Nationwide Mortgage Licensing System) proficiency, 1st Franklin Financial Corp. - 1 year and 2 months
- Certified Commercial Loan Officer, 1st Franklin Financial - 4 weeks.
Timeline
Flight Attendant
Frontier Airlines
12.2025 - Current
LOAN SALES OFFICER
1ST FRANKLIN FINANCIAL
09.2024 - 11.2025
RECEPTIONIST
CONYERS NISSAN
02.2024 - 08.2024
ASSISTANT PROPERTY MANAGER
RENT HOME TODAY
09.2023 - 02.2024
High School Diploma - Business Administration in Concentration: Business Marketing
Westover Comprehensive High School
B.A - Business Managment and Marketing
Wesleyan College