Ja'nay Mcgrew
Houston,TX
Summary
Proven sales professional with a track record of exceeding targets by over 20% at Tory Burch and Dillard's through adaptable sales strategies and technical sales knowledge. Skilled in building customer relationships and providing exceptional service, demonstrating both strong communication abilities and a knack for luxury sales.
Overview
3
3
years of professional experience
Work History
Sales
Tory Burch
09.2024 - Current
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
- Increased division sales by implementing strategic sales plans and collaborating with team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales
Dillard's
01.2022 - 09.2024
- Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.
- Exceeded annual sales targets consistently by identifying untapped markets and adjusting sales tactics accordingly.
- Increased division sales by implementing strategic sales plans and collaborating with team members.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Phlebotomist
Janay Mcgrew
Houston, TXSkills
- Service contract sales
- Adaptable sales strategies
- Sales cycle
- Technical sales knowledge
- Luxury sales
- Sales presentations
- Communication
Timeline
Sales
Tory Burch
09.2024 - Current
Sales
Dillard's
01.2022 - 09.2024
Phlebotomist
Janay Mcgrew
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