Janay Russell
River Forest,IL
Overview
7
7
years of professional experience
Work History
Referral Specialist III
Carelon
Westchester
01.2021 - Current
- Collaborated with clinical reviewers to obtain pre authorization and verify eligibility for radiology, sleep, and surgical procedures
- Communicated case status and updates with clients, members, and clinical representatives to maintain client satisfaction rates
- Met customer call guidelines for service levels, handle time and productivity improving efficiency
- Developed and implemented training classes for new hires improving onboarding processes
- Quickly learned new skills and company updates to apply them to daily tasks
- Proficient in analyzing and interpreting medical records with accuracy and attention to detail.
Flu Quality Control Associate
CHC Wellbeing
Chicago
07.2020 - 12.2020
- Developed and maintained quality assurance and checklists to reduce errors
- Coordinated and documented shipping requests and appointments for nurses to ensure timely delivery of supplies
- Used Microsoft PowerPoint to design visually appealing marketing to communicate key messages about flu shots
- Communicated with clients to confirm appointments and to update records.
Event Coordinator
Interactive Health
Schaumburg
10.2018 - 06.2020
- Monitored and updated appointments
- Created health marketing (brochures, posters, and email reminders) and developed weekly status reports for organization
- Verified account information for different clients through collaboration with account managers
- Created flu shot appointments for clients to accommodate availability and stop overlapping
- Verified logistics for onsite health evaluations.
Life and Health Mentor
Illinois Coalition for Community Service
Charleston
01.2018 - 05.2018
- Educated 20 or more students from 4th through 6th grade on healthy study habits and non-academic life skills
- Researched various subjects to craft presentations and activities to improve children's overall health
- Verified and maintained accurate records for referrals and students
- Handled calls to assess needs and provide informational resources.
Sales Associate
Victoria Secret
Orland Park
05.2017 - 08.2017
- Organized racks and re-stocked items to maintain store visual appeal and to promote specific merchandise
- Helped customers locate products and checked store system for merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Helped customers complete purchases at the cash register enhancing customer satisfaction
- Provided positive first impressions to welcome existing, new and potential customers.
Education
Bachelor of Science - Community Health
Eastern Illinois University
05.2018
Skills
- Insurance Verification
- Database Management
- Medical terminology knowledge
- Appointment Scheduling
- MS Office expertise
- Patient Scheduling
- QA reporting
- Customer Service
Timeline
Referral Specialist III
Carelon
01.2021 - Current
Flu Quality Control Associate
CHC Wellbeing
07.2020 - 12.2020
Event Coordinator
Interactive Health
10.2018 - 06.2020
Life and Health Mentor
Illinois Coalition for Community Service
01.2018 - 05.2018
Sales Associate
Victoria Secret
05.2017 - 08.2017
Bachelor of Science - Community Health
Eastern Illinois University