Jeanette Hollis
Oklahoma City ,OK
Summary
Healthcare professional with 23 years of experience in managing relationships with providers, staff, and patients. Skilled in securing authorizations and pre-certifications, contributing to streamlined processes.
Overview
18
18
years of professional experience
Work History
Referral Specialist III
Community Health Center Incorporate
Spencer, OK
03.2022 - Current
- Participated in training and professional development opportunities to stay current with best practices in referral coordination.
- Coordinated patient referrals to appropriate healthcare providers and specialists.
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Obtained PA for services such as diagnostic imaging.
Patient Service Representative III
OU Children's Physicians
Oklahoma City, Oklahoma
03.2008 - 02.2022
- Updated patient records to reflect accurate information consistently.
- Answered incoming calls in a professional manner.
- Assisted with scheduling follow-up appointments according to provider availability.
- Performed duties such as filing, faxing, photocopying.
- Referred patients to appropriate professionals and services.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
Birth Certificate Clerk
OU Children's Hospital
Oklahoma City, Oklahoma
05.2010 - 2021
- Assisted customers in completing necessary documentation for birth certificates.
- Processed birth certificate applications for accuracy and completeness.
- Maintained confidentiality of sensitive personal information in all transactions.
- Educated clients on the importance of accurate record-keeping for vital documents.
- Worked closely with other departments such as Vital Records and Department of Health to obtain information needed to process applications.
Education
High School Diploma -
Millwood High School
Oklahoma City, OK05-1988
Skills
- Referral coordination
- Patient advocacy
- Electronic health records
- Insurance verification
- Appointment scheduling
- Customer relationship management
- Insurance precertification processes
Affiliations
- Listening to true crime podcasts.
Timeline
Referral Specialist III
Community Health Center Incorporate
03.2022 - Current
Birth Certificate Clerk
OU Children's Hospital
05.2010 - 2021
Patient Service Representative III
OU Children's Physicians
03.2008 - 02.2022
High School Diploma -
Millwood High School
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