
Dynamic professional with 5+ years at Alacrity Solutions, excelling in claim management and customer service. Proven track record in inventory tracking and maintaining meticulous records. Adept at collaborating with teams to enhance operational efficiency, ensuring timely claim closures and client satisfaction. Recognized for attention to detail and commitment to meeting deadlines.
For the past 5 years I’ve worked and grown within the company. Providing excellent customer service skills. I started as a residential insurance inventory specialist; maintaining and updating excel spreadsheets for management review on adjusters across the United States. Including daily phone calls to the adjusters and updating files in different operating systems and excel spreadsheet for contact to insured and following up on reports/estimates until the close of the claim. I’ve performed audits for the clients we service for open and aging claims.
Currently, I have 3 years experience in Commercial/Cat claims in creating and or restructuring T&E invoices to bill clients. My daily tasks include keeping updated records on Adjuster contact to inspect and report uploading to claim closure. I am also cross trained in sending claim acknowledgement letters to the insured and Desk Adjuster and sending out any reports/emails directly to the client (Desk Adjuster).
I started as a laborer and worked my way from Pipefitter helper 1 to helper 4. I was also part of our Safety team as well as our Emergency Rescue and Response Team. I performed Safety walk downs and assisted in rescue and response calls as well as assisting in evacuation drills to muster points.
Attention to detail
Excellent Customer Service
Teamwork and collaboration
Claim management
Inventory tracking