Janay Stevens
Detroit
Summary
Dynamic Behavior Specialist with a proven track record at Chandler Park Academy, enhancing student outcomes through tailored interventions and restorative practices. Expertise in program development and employee engagement fosters collaboration and empowers teams, driving impactful change in educational settings. Committed to advancing social-emotional learning while nurturing positive relationships within the school community.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Behavior Specialist
Chandler Park Academy Middle School
Harper Woods
02.2024 - Current
- School Restorative Practice Coordinator: Implemented individualized behavior support plans, improving student behavior and outcomes
- Reduced classroom disruptions through targeted observation and tailored interventions
- Strengthened teacher-student relationships by coaching staff on effective communication strategies
- Collaborated with multidisciplinary teams to create comprehensive treatment plans for students facing behavioral challenges
Founder & Chief Motivator
P.U.S.H. with Janay
Detroit
03.2020 - Current
- Established a motivational platform promoting self-growth, empowerment, and community connection through workshops, podcasts, and events
- Designed and facilitated SEL-focused (social-emotional learning) programs and training for schools, businesses, and community organizations
- Led the P.U.S.H
- Sistas social group, fostering empowerment among diverse women and driving engagement through events and mentorship
- Created the PUSHer Program, a school-based initiative supporting middle school girls with behavioral and communication challenges
Various Positions
Rocket Companies
Detroit
08.2014 - 08.2023
- Associate Team Relations Specialist: Led initiatives to improve team dynamics and employee engagement
- Acted as a trusted advisor to address workplace concerns, mediate conflicts, and support team members in their professional growth
- Played a key role in fostering a positive, inclusive work culture while ensuring compliance with company policies and employment practices
- Amazement Team Specialist: Developed initiatives to enhance client satisfaction and engagement, ensuring a positive experience throughout the servicing process
- Servicing Governance Specialist: Ensured compliance with regulatory policies and streamlined operational processes to enhance service quality and adherence to best practices
- Servicing Trainer: Designed and delivered comprehensive training programs to new and existing team members, improving onboarding efficiency and team performance
- Servicing Escrow Tax Specialist: Managed property tax accounts for clients, ensuring accuracy and compliance while delivering excellent customer service
Customer Retention & Training Advocate
Comcast Cable/Xfinity
Sterling Heights
04.2008 - 08.2014
- Retained customers by providing personalized solutions and demonstrating in-depth knowledge of product offerings
- Delivered engaging training sessions for team members, focusing on customer service best practices and retention strategies
Education
High School Diploma -
Laura F. Osborn
Detroit, MI06.1979
Skills
- Leadership
- Employee Engagement Strategies
- Conflict resolution
- Training and development
- Restorative Practices Implementation
- Policy implementation
- Collaborative Problem Solving
- Communication skills
- Management
- Process improvement
- Facilitation of Training Sessions
- Policy and Procedure Development
- Mentoring
- Customer service
- Program Development and Implementation
- Social-emotional learning
- Team building
- Data collection
Certification
- School Restorative Practice Coordinator
- Youth Mentor
References
References available upon request.
Timeline
Behavior Specialist
Chandler Park Academy Middle School
02.2024 - Current
Founder & Chief Motivator
P.U.S.H. with Janay
03.2020 - Current
Various Positions
Rocket Companies
08.2014 - 08.2023
Customer Retention & Training Advocate
Comcast Cable/Xfinity
04.2008 - 08.2014
High School Diploma -
Laura F. Osborn
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