Janay Sykes
Riverside,CA
Summary
To obtain a position that allows me to professionally develop my analytical, organizational and customer service skills, and to demonstrate initiative and competency by utilizing said skills in the automotive industry.
Overview
9
9
years of professional experience
Work History
Internet Sales Manager
Nissan Of San Bernardino
06.2022 - 01.2023
- Responded to internet inquiries and phone calls in timely matter.
- Increased sales and customer satisfaction through personalized servicing.
- Provided superior and individualized customer service.
- Kept detailed records of sales and contracts.
- Responsible for making sales and service department appointments for guests, by sending appointment reminders and emails
- Helped Sales team finalize the deal by helping to make the customer feel comfortable
- Sent follow up emails to thank customer for visiting our store and by encouraging feedback on things that we can work on as an organization
- Met a quota of 75 sales calls per day, while also setting 25 service appointments per day
Internet Sales Manager
Riverside Metro Auto Group
03.2021 - 04.2022
- MARCH 2021 — APRIL 2022
- Assisting clients with their customized price quote by adding/omitting discounts - Drafted Detailed notes of customers conversation, while generating file for customer and sending records of those phone transactions to other coworkers if need be.
- Set appointments for customer to meet with our sales team, greet the customer once they arrive and partner them off.
- Familiar with Apollo trade in services, OfferUp, Edmunds car sales portal, Capital One- used sources to find potential clients - Google Docs/Drive, Microsoft Office, DriveCentric, CarNow, Nanet, Capital One
- Wpm 40-45
Warehouse Material Handler
Kohls EFC 2
09.2013 - 04.2021
- Processing customer orders
- Problem solving
- Logistical analysis of customer orders
- Picking, packing, omitting/adding items, and shipping cust items
- Used Warehouse Management CRM
- Types 45 WPM
- Trained seasonal associates and was a critical aspect of multiple departments onboarding processes
Education
Some College (No Degree) - General
Riverside Community College
Riverside, CASkills
- Microsoft Office
- Adaptability
- Leadership Skills
- Communication Skills
- Good team player
- Microsoft Office Suite
- 10-key by touch
- Keyboard 45-55 wpm
- Warehouse Management
- Secretarial
- Training Specialist
Additional Information
- Krista Picker from ASL interpreter for the Corona-Norco School District951-255-0722Herald Christian III from Supervisor for Jet Propulsion Laboratories909-224-9397
Timeline
Internet Sales Manager
Nissan Of San Bernardino
06.2022 - 01.2023
Internet Sales Manager
Riverside Metro Auto Group
03.2021 - 04.2022
Warehouse Material Handler
Kohls EFC 2
09.2013 - 04.2021
Some College (No Degree) - General
Riverside Community College