JANAYA FONTAINE
Savers
Pawtucket
11
years of professional experience
Proactive Production Manager experienced in optimizing schedules, materials, and workflow to enhance operational efficiency. Delivered tailored insurance solutions through comprehensive client needs analysis and risk management strategies while ensuring compliance with industry regulations and high customer service standards. Diagnosed and resolved vehicle issues in diverse roadside situations, leveraging effective communication and problem-solving skills to ensure driver safety and satisfaction.
Work History
Inside Sales Insurance Agent
1 Year 2 Months- Analyzed client needs to recommend appropriate coverage options and policy enhancements.
- Cultivated strong client relationships through effective communication and tailored insurance solutions.
- Educated clients on insurance products, ensuring clear understanding of terms and conditions.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Utilized CRM software to manage client relationships.
- Monitored changes in the insurance industry to stay compliant with relevant laws and regulations.
Production Manager
4 Years 10 Months- Drove daily production activities with effective communication and leadership.
- Met aggressive production and safety targets while limiting downtime on equipment.
- Led initiatives to enhance safety, product quality, and service while ensuring cost effectiveness.
- Was in charge of enhancing safety, product quality, service, and cost effectiveness.
- Identified crewing needs, scheduled employees, and coordinated with Human Resources to align with shifting production schedules.
- Resolved personnel issues and scheduling conflicts promptly.
- Delegated duties to the appropriate manufacturing supervisor, assembler, and operator.
- Supervised 35-40 employees, providing training and guidance on efficiency and productivity protocols.
Member Service Counselor
2 Years 7 Months- Delivered exceptional customer service by addressing member inquiries and resolving issues promptly.
- Increased member retention through exceptional customer service during stressful situations.
- Communicated with customers to provide delivery updates and resolution.
- Provided timely assistance to stranded motorists, ensuring safety and satisfaction.
- Diagnosed vehicle issues remotely, providing accurate information to drivers for effective troubleshooting.
- Coordinated timely roadside assistance for customers, ensuring efficient service delivery and customer satisfaction.
- Managed high-stress situations with professionalism, maintaining composure in emergency response scenarios.
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
Production Supervisor
1 Year 9 Months- Tracked employee performance and safety, and conducted retraining to address issues.
- Evaluated team member performance to identify and resolve productivity issues every 6 months.
- Assigned tasks to employees while monitoring productivity, performance, and task completion.
- Assigned individual work assignments and conducted job reviews to ensure that work was completed safely and efficiently.
- Participated in performance reviews, identifying areas for employee development.
- Contributed to performance reviews and identified areas for further development.
- Coordinated with 30 team members to ensure project timelines were met.
- Managed multiple projects to ensure timely completion and adherence to quality standards.
- Managed
Front end supervisor
11 Months- Reviewed sales reports to identify trends and enhance sales performance while assisting with inventory management.
- Hired staff members by recruiting, interviewing, and selecting talent to strengthen an already skilled team of cashiers.
- Reviewed sales reports in order to identify and improve sales performance, assist with inventory management, and capitalize on new trends.
- Hired staff members who brought talent, enthusiasm, and experience to an already talented team of cashiers by recruiting, interviewing, and hiring them.
- Managed collection of deposits, fees, and payments while processing financial data and providing customers with accurate receipts and change.
- Trained and coached employees on how to deal with various aspects of sales, complicated issues, and difficult customers.
- Conducted job interviews, conducted employee performance evaluations with positive feedback, and rewarded high achievers to attract and retain top-quality employees.
- Provided friendly and knowledgeable service to customers and quickly and effectively resolved issues.
Production Team Member
3 Years 7 Months- Checked the functionality and quality of products and subassemblies.
- Cross-trained in multiple positions to provide skilled assistance across various aspects of the production line.
- Followed strict safety protocols when working with hazardous materials.
- Managed team performance through training, mentoring, and motivating employees to enhance overall team effectiveness.
- Maintained tidy and clean work areas to support a safe and efficient production environment.
Education
High School - General Studies
Skills
Policy Recommendations
Policy Quotation
CRM software
Customer service
Client relations
Business Strategy
Creative problem solving
Sales Forecasting
Lead Generation
Insurance Compliance
Client Relationship Management
Workforce training
Team building
Sales Strategy
Computer literate
Policy writing
Accomplishments
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Safety Audit: Led monthly safety audits to monitor employee behavior and ensure safe compliance with company policies and safety regulations.
Timeline
Inside Sales Insurance Agent
AAA Northeast
06.2025 - CurrentRead More
Member Service Counselor
AAA Northeast
11.2022 - 06.2025Read More
Production Manager
Savers
10.2021 - CurrentRead More
Production Supervisor
Savers
01.2020 - 10.2021Read More
Front end supervisor
Savers
02.2019 - 01.2020Read More
Production Team Member
Savers
07.2015 - 02.2019Read More
East Providence High School
High School from General Studies
Read More