Troy Thomas
Titusville
Summary
Versatile technician and site leader with deep expertise in RF systems, network troubleshooting, cable installation, equipment upgrades, and high-pressure field operations. Proven success at L3Harris and Communications International in technical execution, team coordination, and client satisfaction. Now leveraging strong communication, problem-solving, needs assessment, and relationship-building skills as a Florida 2-15 licensed Independent Insurance Agent with AmeriLife, delivering personalized insurance solutions.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Independent Insurance Agent
AmeriLife
Florida
10.2025 - Current
- Provide personalized life, health, and supplemental insurance solutions using Florida 2-15 license
- Conduct client needs assessments and deliver clear, tailored recommendations
- Build long-term client relationships through proactive outreach and prompt issue resolution
Lead System Installer and Site Manager
Communications International
Florida
07.2025 - 10.2025
- Directed installation teams for mission-critical wireless and RF communication systems
- Managed on-site operations, timelines, resources, safety compliance, and quality control
- Coordinated troubleshooting, equipment deployment, and stakeholder communication
Field Technician
L3Harris
Florida
06.2023 - 07.2025
- Managed SLERS (Florida) and MBTA (Boston) sites: installed GPS antennas (Trimble, microchip), grounded P25 racks, swept lines, installed stand-offs in ROW, and performed routine maintenance
- Applied advanced knowledge of Typhoon software and RPM2 tools for configuration and diagnostics
- Troubleshot networks, repaired/replaced cables and antennas, and coordinated cross-functional teams
- Prepared progress reports and conducted equipment inspections
Samsung Expert
Best Buy
Henderson
08.2015 - 11.2023
- Resolved complex customer issues, appeals, and complaints efficiently
- Built community relationships via phone, email, and in-person outreach
- Delivered exceptional support and personalized product recommendations
Field Technician
Best Buy
Henderson
03.2009 - 07.2015
- Diagnosed hardware failures and replaced components (motherboards, processors, graphics cards)
- Installed and tested hardware for corporate clients on desktops and laptops
- Explained technical concepts clearly to non-technical users
- Followed manufacturer repair guidelines and standards
Education
Bachelor of Science - Information Technology, Cybersecurity
DeVry University
Downers Grove, IL12.2023
Associate of Applied Science - Information Technology and Networking
DeVry University
Downers Grove, IL06.2022
Skills
- Technical Troubleshooting
- RF / Wireless Systems
- Networking
- Computer Hardware
- Diagnostics
- Cable Pulling
- System Installation
- Upgrades
- Site Management
- Team Coordination
- Client Relationship Building
- Consultative Sales
- Multitasking
- Prioritization
- Creative Problem Solving
- Insurance Needs Assessment
- Policy recommendations
- Clear Technical Communication
- Clear Non-Technical Communication
- Policy writing
- Client needs assessment
- Risk analysis
- Customer relationship management
Certification
- 2-15 Insurance License (State of Florida)
- Network Essentials
- Basic Master V and Two-47 Installation
- Anritsu LMR Master
- OSHA 10
- Certified First Aid, CPR, and AED
Timeline
Independent Insurance Agent
AmeriLife
10.2025 - Current
Lead System Installer and Site Manager
Communications International
07.2025 - 10.2025
Field Technician
L3Harris
06.2023 - 07.2025
Samsung Expert
Best Buy
08.2015 - 11.2023
Field Technician
Best Buy
03.2009 - 07.2015
Bachelor of Science - Information Technology, Cybersecurity
DeVry University
Associate of Applied Science - Information Technology and Networking
DeVry University