Summary
Overview
Work History
Education
Skills
Timeline
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Janaya Henderson

Atlanta,GA

Summary

Dynamic retail professional with proven expertise in customer service and cash handling at Family Dollar. Recognized for enhancing customer satisfaction and loyalty through exceptional engagement and problem-solving skills. Adept at maintaining store operations and optimizing product placement, contributing to a welcoming shopping environment and achieving sales goals.

Overview

1
1
year of professional experience

Work History

Retail Sales Associate

Family Dollar
02.2025 - 06.2025
  • Assisted customers in locating products and answering inquiries, ensuring a positive shopping experience.
  • Operated cash register, processed transactions accurately, and handled cash with attention to detail.
  • Maintained store cleanliness and organization, promoting a welcoming environment for shoppers.
  • Stocked shelves and organized merchandise, optimizing product placement for visibility and accessibility.
  • Monitored inventory levels, assisted with restocking efforts, and reported discrepancies to management promptly.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Greeted customers and provided outstanding customer service.
  • Participated in periodic inventory counts to maintain accurate stock levels.

Loader and Unloader

UPS
10.2024 - 01.2025
  • Operated forklifts to load and unload materials efficiently.
  • Followed safety protocols to maintain a secure working environment.
  • Assisted in organizing inventory for optimal space utilization.
  • Collaborated with team members to ensure timely processing of shipments.
  • Loaded products onto transport vehicles while adhering to weight limits.
  • Adapted quickly to changing priorities and tasks throughout shifts.
  • Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
  • Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
  • Lifted and slid packages weighing up to Number pounds on conveyor belts to transport items.

Security Officer

Argent Security
03.2024 - 10.2024
  • Monitored premises to prevent unauthorized access and ensure safety of personnel and property.
  • Conducted regular patrols to identify security risks and maintain a visible presence.
  • Responded promptly to emergency situations, coordinating with law enforcement and emergency services as needed.
  • Maintained detailed incident reports, documenting security breaches and safety concerns for further analysis.
  • Enforced compliance with company policies and procedures, promoting a culture of safety among staff.
  • Utilized surveillance equipment to monitor activities and deter potential criminal behavior on site.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.

Education

Langston Hughes High Scool
Fairburn, GA

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Retail sales
  • Customer engagement
  • Reliability and punctuality
  • Store opening and closing
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Professional appearance
  • Stocking and receiving
  • Store maintenance
  • Retail store operations
  • Sales expertise
  • Display setup
  • Order processing
  • Sales goals attainment

Timeline

Retail Sales Associate

Family Dollar
02.2025 - 06.2025

Loader and Unloader

UPS
10.2024 - 01.2025

Security Officer

Argent Security
03.2024 - 10.2024

Langston Hughes High Scool

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Janaya Henderson