Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janaya Sims

Upper Marlboro,MD

Summary

Experienced Unarmed Security Officer with a broad range of skills in asset protection, surveillance, and incident response. Strong emphasis on maintaining high levels of professionalism, integrity, and establishing positive relationships with team members as well as the public. Proven ability to respond quickly and calmly to emergency situations. Past roles marked by strong contributions to safety, loss prevention, and effective teamwork.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Unarmed Security Officer

Eagle protection agency
Annapolis, MD
01.2025 - Current
  • Patrolled at Maryland Capital Police building, ensuring safety and compliance.
  • controlled facility access, Verified IDs, maintained visitor logs.
  • Investigated suspicious activities, reported incidents to authorities.
  • Provided friendly and professional assistance to employees, visitors and customers.

Crew Member

Shake Shack
Oxon Hill, MD
12.2023 - 02.2025
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Kept restaurant lobby, front counter and restroom neat and clean throughout shift.
  • Maintained safe food handling practices to prevent germ spread.

Front Desk Receptionist

Upper Marlboro Community Center
Upper Marlboro, MD
05.2022 - 09.2023
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Managed company calendar and scheduled events.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Updated customer information in databases regularly to ensure accuracy of records.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Team Member

Popeyes
Upper Marlboro, MD
11.2019 - 09.2020
  • Greeted guests in a friendly and welcoming manner.
  • Replenished supplies such as napkins, utensils, sauces. throughout shift as needed.
  • Maintained cleanliness and organization of dining area, including setting tables and refilling condiments.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Education

High School Diploma -

Largo High School
Largo, MD
05-2019

Skills

  • Surveillance techniques
  • Incident reporting
  • Access control
  • Patrol procedures
  • Emergency response
  • Customer service
  • Teamwork
  • Team player
  • Public safety

Certification

  • Guard license

Timeline

Unarmed Security Officer

Eagle protection agency
01.2025 - Current

Crew Member

Shake Shack
12.2023 - 02.2025

Front Desk Receptionist

Upper Marlboro Community Center
05.2022 - 09.2023

Team Member

Popeyes
11.2019 - 09.2020

High School Diploma -

Largo High School

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Janaya Sims