Janaya Walden
Wesley Chapel,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Remote Scheduling Specialist
ADT Security
Remote
09.2023 - Current
- Acted as first point of contact and set appointments for prospective clients.
- Documented calls and appointments using Software.
- Called customers to coordinate schedules and set appointments.
Customer Service Representative
Off Lease Only
Fort Lauderdale, FL
07.2022 - 08.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Call Center Customer Service Representative
Home Depot
Remote
07.2021 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Documented and detailed calls and complaints using call center's CRM database.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
Customer Service Associate
Wawa
Saint Petersburg, FL
06.2019 - 04.2021
- Kept customer spaces clean, neat and organized for maximum appeal.
- Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
North East High School
Saint Petersburg, FlSkills
- Documenting Calls
- Efficient Data Entry
- Online Systems
- Order and Refund Processing
- Conflict Resolution Techniques
- Microsoft Office
- CRM Documentation
- Critical Thinking
- Computers and Technology
- Multitasking and Time Management
- Set Appointments
Timeline
Remote Scheduling Specialist
ADT Security
09.2023 - Current
Customer Service Representative
Off Lease Only
07.2022 - 08.2023
Call Center Customer Service Representative
Home Depot
07.2021 - 06.2022
Customer Service Associate
Wawa
06.2019 - 04.2021
High School Diploma -
North East High School