Summary
Overview
Work History
Education
Skills
Timeline
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Janayah Edwards

Poughkeepsie,NY

Summary

Friendly and engaging hospitality employee with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations. Honest Cashier skilled at managing money, merchandising stock and assisting customers with locating desired items. Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic. Consistently accurate in drawer reconciliation. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Hostess

5268 Newburgh Inc
Newburgh, NY, NY
09.2022 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered phone calls to take orders, give information and document reservations.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Bartender

3308 Eats N Drinks
Queens, NY
11.2022 - 02.2023
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Performed opening and closing duties, printing sales reports, setting up for incomPrepared custom drink orders by accurately measuring and mixing house ingredients.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.ing shift, preparing cash drawers, and taking inventory.

Bartender

Alpha Lounge
Queens, NY
06.2021 - 12.2022
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Assisted with inventorying beverage stock and bar supplies.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Crafted special drink and cocktail menu items for seasonal offerings.

Cashier

Dollar Tree
New Rochelle, NY
11.2020 - 03.2021
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Education

Associate of Science - Criminal Justice

Monroe College
The Bronx, NY
05.2021

High School Diploma -

Kingston High School
Kingston, NY
06.2018

Skills

  • Cash Handling
  • Payment Collection
  • POS Systems
  • Customer Service
  • Customer Relations
  • Customer Assistance
  • Drawer Balancing
  • Product Recommendations
  • Effective Customer Upselling
  • Relationship Building
  • Gift Wrapping
  • ID Verification
  • Problem-Solving
  • Team Leadership
  • Reliable and Responsible

Timeline

Bartender

3308 Eats N Drinks
11.2022 - 02.2023

Hostess

5268 Newburgh Inc
09.2022 - Current

Bartender

Alpha Lounge
06.2021 - 12.2022

Cashier

Dollar Tree
11.2020 - 03.2021

Associate of Science - Criminal Justice

Monroe College

High School Diploma -

Kingston High School
Janayah Edwards