JaNay N. DeVaughn
Baltimore,MD
Summary
Counseling Supervisor oversees counseling workflows, client support, and trauma-informed care practices that reinforce recovery and daily functioning. Draws on group therapy coordination, clear documentation, and steady communication to keep treatment plans aligned with client needs and progress. Brings a calm supervisory style shaped by direct care, shift oversight, and assistant manager experience in behavioral health settings.
Overview
8
8
years of professional experience
Work History
Client Services Navigator
Baltimore Regional Housing Partnership
09.2024 - Current
- Collaborated with community organizations to streamline housing placement processes.
- Developed navigation strategies to enhance housing access for diverse populations.
- Analyzed client data to identify trends and improve service delivery efficiency.
- Trained staff on best practices for using housing management software systems.
- Led initiatives that improved client engagement and satisfaction metrics significantly.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Psychiatric Rehabilitation Counselor
Eva Life Giver
01.2024 - 09.2024
- Developed and implemented individualized rehabilitation plans that enhanced patient recovery.
- Monitored and evaluated treatment progress to improve patient outcomes.
- Established trust with patients by maintaining a supportive and empathetic environment for therapy sessions.
- Facilitated group therapy sessions to foster community and support among participants.
Clinical Intern
Ase' Therapy Services
02.2023 - 01.2024
- Maintained documentation to ensure compliance with regulatory requirements.
- Developed treatment plans for clients that enhanced therapy sessions and improved progress tracking.
- Conducted patient assessments to identify needs and deliver tailored interventions.
- Maintained accurate and timely documentation, ensuring adherence to regulatory requirements.
Transitional Services Coordinator
Nexus Woodbourne Family Healing
06.2021 - 09.2023
- Support clients throughout their program and ensure an easy transition out of their program
- Facilitated client care and coordinated activities with clients and direct care professionals to enhance engagement and support
- Performed safety interventions to ensure client safety
- Aid in admissions process & discharge processes for clients
- Assisted in admissions and discharge processes to ensure smooth transitions for clients
- Provide care and facilitate activities with clients and other Direct Care Professionals
- Researched and identified resources for clients pre- and post-discharge to support ongoing needs
Assistant Manager
Windsor Fashions
06.2019 - 07.2021
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Coordinated scheduling and delegated assignments to ensure optimal coverage and meet service demands.
- Provided hands-on customer assistance, assessed needs, and stayed informed of consumer preferences.
- Conducted regular inventory counts to verify stock levels, resolve discrepancies, and anticipate future needs.
Shift Supervisor
Nexus Woodbourne Family Healing
03.2021 - 06.2021
- Addressed staff questions and concerns to enhance team communication and morale.
- Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
- Trained new employees and delegated daily tasks and responsibilities.
- Trained new employees and assigned daily tasks to ensure smooth operations and effective workflow.
Direct Care Professional
Nexus Woodbourne Family Healing
10.2020 - 03.2021
- Ensured clean, safe, and organized patient environment to promote comfort and well-being.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Monitored client behavior and emotional responses to proactively address concerns and ensure safety.
- Supported patients with daily chores and errands, including transportation to appointments, cleaning personal spaces, and managing supply purchases.
Stylist
Windsor Fashions
05.2018 - 06.2019
- Supervised sales associates during shifts, delegating tasks to optimize workflow - Monitored sales goals for store and individual sales associates to ensure targets were met - Engaged and assisted customers during shopping to enhance their experience -Money management; balancing registers and store safe - Change & dress mannequins and window displays
- Curated personalized styling experiences, enhancing client satisfaction and loyalty.
- Collaborated with team members to maintain visual merchandising standards and optimize product displays.
- Leveraged fashion trends to provide insightful recommendations, boosting customer engagement and sales.
Education
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology
Washington, DC03-2025
Masters of Arts - Child & Adolescent Psychology
The Chicago School of Professional Psychology
Chicago, IL05-2021
Bachelor of Arts - Psychology, Writing
Loyola University Maryland
Baltimore, MD05-2016
Skills
- Trauma-informed care
- Client advocacy
- Family service plans
- Records preparation
- Team leadership
- Status meetings
- MS Office expertise
- Administrative duties
- Train workers
- Safety interventions
- Outcome tracking
- Program coordination
- Documentation compliance
- Resource referral management
Timeline
Client Services Navigator
Baltimore Regional Housing Partnership
09.2024 - Current
Psychiatric Rehabilitation Counselor
Eva Life Giver
01.2024 - 09.2024
Clinical Intern
Ase' Therapy Services
02.2023 - 01.2024
Transitional Services Coordinator
Nexus Woodbourne Family Healing
06.2021 - 09.2023
Shift Supervisor
Nexus Woodbourne Family Healing
03.2021 - 06.2021
Direct Care Professional
Nexus Woodbourne Family Healing
10.2020 - 03.2021
Assistant Manager
Windsor Fashions
06.2019 - 07.2021
Stylist
Windsor Fashions
05.2018 - 06.2019
Bachelor of Arts - Psychology, Writing
Loyola University Maryland
Masters of Arts - Child & Adolescent Psychology
The Chicago School of Professional Psychology
Master of Arts - Clinical Mental Health Counseling
The Chicago School of Professional Psychology