Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Janaysia Norris

Williamsburg,KY

Summary

Highly motivated college stduent with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

Once Upon A Child Franchise
Knoxville, TN
06.2020 - Current
  • Created price tags and merchandise signs for new items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Prepared merchandise for purchase or rental.

Just Lead Americorps

Emerald Youth Foundation
Knoxville, TN
05.2022 - 07.2024
  • Lead learning and enrichment activities with elementary and middle school students.
  • Helped students achieve goals and resolve conflicts.
  • Assisted with lunch deliveries and servings.
  • Communicated with parents and co-workers to help effectively serve the children.
  • Supervised children during free time, rotations, and field trips.

Associate

Wendy's
Williamsburg, KY
09.2023 - 10.2023
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Answered customer questions and provided store information.

Education

High School Diploma -

South Doyle High School
Knoxville, TN
06-2022

Some College (No Degree) - Psychology And Human Services

University of The Cumberlands
Williamsburg, KY

Skills

  • Customer Service
  • Positive and professional
  • Transaction Processing
  • Problem-Solving
  • Time Management
  • Relationship Building
  • Adaptive
  • Verbal and Written Communication
  • Cash Register Operation

Affiliations

  • Summer Just-Lead Americorps for the Emerald Youth Foundation
  • Psi-Chi
  • Student Government Association
  • Resident Assistant at the University of the Cumberlands

Accomplishments

  • Achieved Deans List and Honor Roll throughout high school.
  • Achieved Dean's List and President's List throughout my two years of college.
  • Graduated from Emerald Youth's Calling and Career program.

Certification

  • CPR and First-Aid certified.

References

Emerald Youth Foundation Mentor

  • Alec Ross: aross@emerladyouth.org

Just Lead Americorps Director

  • Shantary Inniss: sinniss@emeraldyouth.org

Psychology Professor

  • Haley Turner: haley.turner@ucumberlands.edu

Psychology Professor

  • Eric Stephens: eric.stephens@ucumberlands.edu

Timeline

Associate

Wendy's
09.2023 - 10.2023

Just Lead Americorps

Emerald Youth Foundation
05.2022 - 07.2024

Retail Sales Associate

Once Upon A Child Franchise
06.2020 - Current

High School Diploma -

South Doyle High School

Some College (No Degree) - Psychology And Human Services

University of The Cumberlands
Janaysia Norris