Jana Z Butera
Peoria,IL
Summary
Experienced with operational management, strategic planning, and talent development. Utilizes comprehensive understanding of business processes to enhance efficiency and productivity. Track record of fostering collaboration and exceeding organizational goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Consumer Care Team Lead
Managed Care Ancillary Services at Careworks
Telecommuter IL
04.2022 - Current
- Manages a team of 12 patient care coordinators.
- Implemented targeted communication, coaching and development strategies to enhance team leadership and advancement skill sets.
- Team KPI: 95.97%
- Team Productivity: 40% greater than average.
- Implemented strategies that decreased employee turnover rate by 60% since 2022. Achieved and sustained a 0% turnover rate.
- Achieved enhanced operational efficiency by collaborating with senior management on strategic initiatives. Developed specialized teams that successfully bridged gaps in process, product, and productivity structure. Delivered improvements within the billing exception and vendor rate management team.
- Increased vendor billable services by 15%
- Increased billing cycle time 0.8% (Q1)
- Increased department productivity 20% (Q1)
- Engaged with peers and leadership to streamline recruitment efforts and improve candidate selection.
- Engaged with senior managers and peers to design and implement best practice strategies for enhancing global talent development among 68 coordinators.
Patient Care Coordinator
Managed Care Ancillary Services at Careworks
Telecommuter FL
02.2020 - 04.2022
- Coordinated patient ancillary services to uphold high standards of care and maintain KPI performance above 98%.
- Collaborated with Sedgwick integration team, updating and executing 1000 contracts, resulting in 50% volume increase for Careworks Ancillary.
- Built strong relationships with clients, vendors, leadership and peers to exceed service excellence and strengthen partnerships.
Assistant Manager
Goodwill Industries Of Suncoast
Trinity, FL
05.2016 - 08.2018
- Led 30 store associates in optimizing sales processing efficiency and upholding standard operating procedure compliance.
- Assisted project development team in launching new stores and job centers in Tampa and St. Petersburg.
Assistant Site Manager
Pasco County Schools
New Port Richey, FL
06.2013 - 03.2016
- Maintained all safety protocol, state regulations and licensing requirements.
- Screened and enrolled applicants for eligibility.
- Managed all funding sources and processed monthly accounting reports.
Skills
- Leadership
- Strategic Thinking
- Project Management
- Communication
Certification
- Child Development Associate 2007
- California Drug & Alcohol Counselor Certification 1998
Timeline
Consumer Care Team Lead
Managed Care Ancillary Services at Careworks
04.2022 - Current
Patient Care Coordinator
Managed Care Ancillary Services at Careworks
02.2020 - 04.2022
Assistant Manager
Goodwill Industries Of Suncoast
05.2016 - 08.2018
Assistant Site Manager
Pasco County Schools
06.2013 - 03.2016