JAN CARLOS CORONA

• Assisted customers during pickup and in-store handoffs, addressing inquiries and resolving order issues to enhance customer satisfaction.
• Verified items and quantities against customer requirements to ensure accurate order fulfillment and minimize discrepancies.
• Balanced customer needs, speed, and accuracy during high-volume periods while maintaining organized work areas.
• Balanced customer needs with speed and accuracy during peak periods, maintaining organized work areas to facilitate efficient operations.
• Handled customer complaints and needs and maintained existing relationships with customers

• Led team members during daily operations, reinforcing service standards and efficient customer interactions.
• Resolved customer inquiries and complaints, proposing effective solutions and escalating issues.
• Prepared shift records and supported accurate, orderly transitions between shifts.
• Trained and guided employees while managing competing priorities in a fast-paced environment.

(In Progress)