Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Williams

Indianapolis,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Versatile team member offering over 30 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.

Overview

21
21
years of professional experience

Work History

Online Grocery Associate

Walmart
11.2022 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Helped customers locate products and checked store system for merchandise at other sites.

Customer Service/ Driver

South Florida Pizza / Dominos Pizza
03.2014 - 11.2022
  • Interacted professionally with customers in person or by phone and acted with sense of urgency to drive positive customer experience.
  • Processed payments by accepting cash, checks and credit and debit card payments.
  • Maintained organized, safe and clean work areas and complied with company safety and security standards.
  • Collaborated with team members and contributed to team efforts by supporting other workstations during shift.

Customer Service Representative/driver

Pizza Hut
03.2010 - 03.2014
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.

Heavy Truck Driver

Beyel Brothers Crane & Rigging
06.2002 - 03.2010
  • Managed efficient loading, unloading and security of customer freight, taking care with fragile items and diligently bracing loads, balancing weights and preventing shifting.
  • Delivered goods to customers both locally and long distance.
  • Kept meticulous logs of correspondence with customers and freight recipients.
  • Supervised safety and productivity
  • Loaded and unloaded goods and freight from tractor trailers, heavy duty trucks and flatbed vehicles
  • Performed basic vehicle maintenance and minor repairs.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Education

High School Diploma -

Lake Worth High School
Lake Worth, FL
05.1989

Skills

  • Product Knowledge
  • Customer Relations
  • Customer Experience
  • Brand Loyalty
  • Effective Multitasking

Timeline

Online Grocery Associate

Walmart
11.2022 - Current

Customer Service/ Driver

South Florida Pizza / Dominos Pizza
03.2014 - 11.2022

Customer Service Representative/driver

Pizza Hut
03.2010 - 03.2014

Heavy Truck Driver

Beyel Brothers Crane & Rigging
06.2002 - 03.2010

High School Diploma -

Lake Worth High School

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Kelly Williams