Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
References
Timeline
Generic

Briana Johnson

Towson,MD

Summary

Outgoing college student pursuing flexible part-time employment with weekend and evening shift options. At my current place of employment I have a history of meeting company needs with consistent and organized practices. I am quite skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and meet company goals.

Overview

2
2
years of professional experience

Work History

Online Grocery Associate

Walmart
Severn, MD
07.2022 - Current
  • Assisted teammates with daily tasks during peak periods.
  • Responded promptly to customer inquiries via phone calls or emails.
  • Greeted customers and answered product or service questions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Completed pickup and shopping orders for customers within local area.
  • Developed relationships with loyal shoppers by providing personalized shopping experiences.
  • Followed proper procedures when accepting returns or exchanging items for customers.
  • Operated register, handled cash and processed credit card transactions.
  • Provided training and support for new employees joining the company's online grocery team.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Canceled orders based on customer requests or inventory or delivery problems.
  • Identified trends in customer feedback and reported them to management team.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Assisted customers with online grocery orders, answering questions and providing helpful information.
  • Resolved customer concerns and answered questions quickly to maximize satisfaction.
  • Listened to customer needs to identify and recommend best products and services.
  • Maintained updated knowledge through continuing education and advanced training.

Education

Bachelor of Science - Psychology

Towson University
Baltimore, MD
05-2027

High School Diploma -

Meade High School
Fort Meade, MD
05-2023

Skills

  • Product Rotation
  • Shelf Stocking
  • Complaint Resolution
  • Customer Engagement
  • Order Accuracy
  • Product Recommendations
  • Prioritizing Orders
  • Sales Proficiency
  • Attention to Detail
  • Decision-Making
  • Planning and Organization
  • Customer Service
  • Upbeat and Outgoing Attitude
  • Relationship Building
  • Purchase Recommendations
  • Mobile Ordering Understanding
  • Payment Processing
  • Fashion Trends
  • Product Knowledge
  • Order Coordination
  • Customer Relations
  • Sales Expertise
  • Clear Communication
  • Materials Staging
  • Goal Setting and Achievement
  • Following Instructions
  • Training and Mentoring
  • Problem-Solving
  • Collaboration and Teamwork

Accomplishments

  • Completed the International Baccalaureate program

Affiliations

  • Completed over 120 hours of community service in my community. (Churches, Soup kitchens, Shelters, Assisted living facilities, Community clean ups)

References

References available upon request.

Timeline

Online Grocery Associate

Walmart
07.2022 - Current

Bachelor of Science - Psychology

Towson University

High School Diploma -

Meade High School

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Briana Johnson