Clinton Hill
Norfolk,VA
Summary
I have proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. I'm very well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. I also enjoy enhancing store loyalty with unparalleled support. I am also a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills; I adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Online Grocery Associate
Walmart
Virginia Beach, VA
12.2022 - Current
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Provided training and support for new employees joining the company's online grocery team.
- Developed strategies to improve customer satisfaction ratings with online grocery services.
- Assisted teammates with daily tasks during peak periods.
- Corresponded with online customers via electronic mail, telephone or other electronic messaging.
Food & Consumables Associate
Walmart
Norfolk, VA
12.2021 - 07.2022
- Provided exceptional customer service by addressing individual needs promptly and professionally.
- Maintained a clean and organized work area for efficient stocking operations.
- Restocked shelves as necessary based on customer demand or store policy directives.
- Organized backroom storage areas for efficient retrieval of items when needed.
- Operated scanning equipment to accurately record sales transactions.
- Loaded, unloaded, and stocked shelves with merchandise.
- Processed returns of consumable goods in accordance with company standards.
- Performed price changes on consumables according to store policy.
- Ensured that products were placed in appropriate locations throughout the store.
Food Service Crew Member
Chick-fil-A
Norfolk, VA
04.2021 - 12.2021
- Organized and restocked supplies to support operations and team productivity.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Drove team success by quickly completing assigned tasks.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Crew Member
McDonald's
Virginia Beach, VA
10.2020 - 03.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
Lake Taylor High School
Norfolk, VA06-2022
Some College (No Degree) - Tourism & Hospitality Management
Old Dominion University
Norfolk, VASkills
- Customer Engagement
- Order Accuracy
- Stock Replenishment
- Product Recommendations
- Barcode Scanning
- Product Rotation
- Shelf Stocking
- Complaint Resolution
- Heavy Lifting
- Flexible Schedule
- Attention to Detail
- Planning and Organization
- Prioritizing Orders
- Verifying Order Accuracy
- Decision-Making
- Customer Service
- Relationship Building
- Product Knowledge
- Customer Relations
- Order Coordination
Affiliations
- I am a part of the Darden College of Education & Professional Studies (DCEPS) Student Ambassadors at Old Dominion University!
Timeline
Online Grocery Associate
Walmart
12.2022 - Current
Food & Consumables Associate
Walmart
12.2021 - 07.2022
Food Service Crew Member
Chick-fil-A
04.2021 - 12.2021
Crew Member
McDonald's
10.2020 - 03.2021
High School Diploma -
Lake Taylor High School
Some College (No Degree) - Tourism & Hospitality Management
Old Dominion University
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