Aaliyah Morris
Columbia,MO
Summary
Dynamic Online Grocery Associate with proven expertise at Gerbes, excelling in order accuracy and customer engagement. Recognized for enhancing the online shopping experience and training new team members. Strong adaptability and problem-solving skills drive efficiency in fast-paced environments, consistently achieving high customer satisfaction and timely order fulfillment.
Looking to further my education and excel in going into a career of my choice.
Overview
2
2
years of professional experience
Work History
Online Grocery Associate
Gerbes
Columbia, MO
07.2025 - 10.2025
- Assisted customers with online grocery orders, ensuring accurate product selection and timely delivery.
- Managed inventory levels by restocking shelves and organizing products for efficient retrieval.
- Operated point-of-sale systems to process transactions and handle customer inquiries professionally.
- Collaborated with team members to maintain cleanliness and organization of work areas.
- Supported training of new associates on operational procedures and safety protocols.
- Contributed to promotional displays, enhancing product visibility and customer engagement.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Loaded and unloaded orders at customer's homes or locations.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
Online Grocery Associate
Walmart
Columbia, MO
03.2025 - 07.2025
- Adapted quickly to new technologies, improving efficiency in order fulfillment processes.
- Implemented best practices for packaging orders to ensure safe and secure delivery to customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
Sales Associate
American Eagle Outfitters, Inc
Columbia, MO
05.2023 - 04.2024
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Managed inventory levels by restocking merchandise and organizing displays for optimal visibility.
- Processed transactions accurately while maintaining a high level of customer satisfaction.
- Collaborated with team members to ensure store cleanliness and adherence to visual standards.
- Utilized point-of-sale systems for efficient transaction processing and inventory management support.
- Engaged with customers to address inquiries and resolve complaints effectively, fostering loyalty.
- Participated in promotional events and sales initiatives to boost store traffic and revenue.
- Maintained knowledge of current fashion trends to provide informed recommendations to customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
Hickman High
Columbia, MOSkills
Customer engagement
Flexible scheduling
Order accuracy
Complaint resolution
Brand representation
Adaptability to change
Data entry proficiency
Upselling strategies
Cross-selling products
POS system operation
Customer service
Attention to detail
Planning and organization
Customer relations
Decision-making
Upbeat and outgoing attitude
Sales proficiency
Sales expertise
Physical stamina
Accurate money handling
Delivery management
Relationship building
Product knowledge
Prioritizing orders
Payment processing
Fashion trends
Advertising and marketing
Documentation and reporting
Verbal and written communication
Strong interpersonal skills
Vendor engagement
Deadline driven
Client relationship development
Inventory management
Time management
Active listening
Online marketing
Cost-benefit analysis
Customer database management
Teamwork and collaboration
Problem-solving
Problem-solving abilities
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Supplier relationship management
Task prioritization
Goal setting
Professionalism
Timeline
Online Grocery Associate
Gerbes
07.2025 - 10.2025
Online Grocery Associate
Walmart
03.2025 - 07.2025
Sales Associate
American Eagle Outfitters, Inc
05.2023 - 04.2024
High School Diploma -
Hickman High