Malik Caldwell
Dallas,GA
Summary
Proven to excel in fast-paced environments, I leveraged my expertise in inventory management and exceptional customer service at Walmart to enhance online shopping experiences, significantly boosting customer satisfaction. Skilled in both logistical coordination and building client relationships, my approach has consistently driven positive outcomes, showcasing adaptability and a commitment to continuous improvement.
Overview
6
6
years of professional experience
Work History
Online Grocery Associate
Walmart
03.2021 - Current
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Adhered to company policies regarding food safety, handling procedures, and sanitation guidelines throughout the entire online grocery operation.
- Loaded and unloaded orders at customer's homes or locations.
- Participated in regular team meetings to discuss operational improvements, share feedback, and address any challenges faced in daily tasks.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues related to online orders.
- Maintained store cleanliness standards within the online grocery area, contributing to an appealing shopping environment for all customers.
- Enhanced the online shopping experience for customers with timely order processing and communication.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Cooperated closely with in-store departments to ensure seamless integration of online grocery operations within the overall store ecosystem.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Streamlined packaging processes for improved efficiency while maintaining product integrity during transportation or storage before pickup or delivery.
- Collaborated with team members to streamline the order process, resulting in improved productivity.
- Assisted with troubleshooting technical issues faced by customers using the online platform, providing prompt resolutions.
- Supported inventory management efforts by monitoring stock levels and updating product information on the online platform.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Managed customer service inquiries and complaints for customer satisfaction.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Improved monthly sales with successful marketing, sales and customer relations approaches.
- Tracked inventory and reviewed retail trends to make timely and proactive business decisions.
- Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.
- Researched and developed new products to meet customer demands.
- Created promotional campaigns to boost sales and drive customer loyalty.
Customer Service Cashier
Home Depot
11.2020 - 01.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Cashier
City Farmers Market
07.2019 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Warehouse Worker
Canadian Tire
07.2018 - 12.2018
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
Education
High School Diploma -
CMSP 327
The Bronx, NYAssociate Of Applied Science - Healthcare Management
Chattahoochee Technical College
Marietta, GASkills
- Customer Engagement
- Flexible scheduling
- Order Accuracy
- Complaint resolution
- Supply Chain Understanding
- Maintaining displays
- Shelf Stocking
- Online order tracking
- Food safety awareness
- Customer Service
- Customer Relations
- Accurate money handling
- Merchandise Selection
- Flexible Schedule
- Product Knowledge
- Payment Processing
- Documentation And Reporting
- Order Fulfillment
- Client Relationship Development
- Retail knowledge
- Active Listening
- Inventory Management
- Time Management
- Insurance understanding
- Shipping management
- Customer database management
- Shipment Coordination
- Teamwork and Collaboration
- Problem-Solving
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Adaptability and Flexibility
- Team building
- Effective Communication
- Self Motivation
- Task Prioritization
- Interpersonal Skills
- Goal Setting
- Professionalism
- Interpersonal Communication
- Time management abilities
- Continuous Improvement
- Adaptability
- Written Communication
- Professional Demeanor
- Problem-solving aptitude
- Brand Development
- Analytical Skills
- Logistics Coordination
- Sales proficiency
- Lift up to Number pounds
- Decision-Making
Timeline
Online Grocery Associate
Walmart
03.2021 - Current
Customer Service Cashier
Home Depot
11.2020 - 01.2021
Cashier
City Farmers Market
07.2019 - 10.2020
Warehouse Worker
Canadian Tire
07.2018 - 12.2018
High School Diploma -
CMSP 327
Associate Of Applied Science - Healthcare Management
Chattahoochee Technical College