Jan Carlos Ortiz Rivera
Reading,PA
Summary
Dynamic retail professional with a proven track record at Turkey Hill Minit Markets, excelling in customer service and cash handling accuracy. Recognized for enhancing customer satisfaction through effective engagement and streamlined checkout processes. Dependable and goal-oriented, committed to maintaining cleanliness and efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Retail Sales Associate Cashier
Turkey Hill Minit Markets
Reading, PA
03.2025 - Current
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Increased customer satisfaction by providing exceptional service and addressing shopper inquiries.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Conducted efficient cash handling processes, minimizing discrepancies and ensuring accurate financial records.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
- Utilized POS systems efficiently, minimizing errors and expediting customer transactions.
Maintance
McDonald's Restaurant
Reading, PA
04.2024 - 02.2025
- Cleaning and maintaining interior and exterior areas, including windows, floors, and restrooms.
Filtering oil fryers daily.
Maintaining outside grounds. - Unloading delivery trucks.
Taking out trash and emptying trash compactors.
Performing routine maintenance tasks on restaurant equipment. - Ensuring outstanding restaurant cleanliness.
Maintaining restaurant equipment. - May perform basic repairs.
Rotating food products.
Performing outdoor sidewalk power washing and window washing.
Grill Cook
Applebee's Grill + Bar
Reading, PA
08.2023 - 12.2023
- Prepared various menu items such as meats, vegetables, and sandwiches following Applebee's standards.
- Preparing ingredients, such as chopping vegetables, cutting meat, and preparing sauces, for grilling.
- Following Applebee's recipes, plate presentations, and specifications for all menu items.
- Setting up and maintaining the grill station, ensuring it's stocked and clean.
- Practicing safe food handling procedures, and maintaining a clean and sanitary work area.
- Working collaboratively with other kitchen staff to ensure efficient service.
Education
High School Diploma -
J.P. McCaskey
Lancaster, PASkills
- Quick learner
- Customer service
- Patience and empathy
- Cleanliness and hygiene
- Cash handling accuracy
- Goal-oriented mindset
- Dependability
- Stock replenishment
- Customer engagement
- Payment processing
- Policy adherence
- Store maintenance
- Merchandise restocking
- Sales floor sanitation
- Cash drawer management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Sales Associate Cashier
Turkey Hill Minit Markets
03.2025 - Current
Maintance
McDonald's Restaurant
04.2024 - 02.2025
Grill Cook
Applebee's Grill + Bar
08.2023 - 12.2023
High School Diploma -
J.P. McCaskey