Jande Avila
Colorado Springs,CO
Summary
Motivated professional with background in banking member services. Previous roles include customer interaction, account management, and conflict resolution to ensure high-quality results. Strengths lie in communication, problem-solving skills, and ability to work under pressure. Previous impact includes improved customer satisfaction rates and streamlined processes for more efficient service delivery.
Overview
6
6
years of professional experience
2006
2006
years of post-secondary education
Work History
Banking Member Service Representative
USAA
Colorado Springs, CO
08.2024 - 03.2026
- Assisted members with account inquiries and transaction requests.
- Provided information on banking products and services to enhance member experience.
- Resolved issues related to accounts and transactions through effective communication.
- Adhered to strict compliance regulations when handling confidential data or personal information.
- Provided guidance to customers on utilizing online banking tools for managing their accounts.
- Monitored transactions for suspicious activities and potential fraud indicators.
Call Center Representative
Foundever
Colorado Springs, CO
11.2019 - 05.2024
- Managed high-volume calls while maintaining a positive demeanor.
- Documented customer interactions using company-specific software systems.
- Assisted customers with inquiries and resolved issues efficiently.
- Escalated complex issues to supervisors for further assistance.
- Maintained up-to-date knowledge of products and services offered by the company.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Education
Modesto High School
Modesto, CASkills
- Fluent in Spanish
- Extended experience in customer service
- Well versed in fast paced call center environment
Timeline
Banking Member Service Representative
USAA
08.2024 - 03.2026
Call Center Representative
Foundever
11.2019 - 05.2024
Modesto High School