Jandi Britt
Denison,US
Summary
Dedicated Professional with over 21 years of diverse experience, adept in roles ranging from Customer Service Representative to Store Manager. Skilled in conflict resolution, customer service, and inventory management, with a proven track record of enhancing operational efficiency and customer satisfaction. Known for a detail-oriented approach, ensuring meticulous attention to compliance, safety protocols, and financial accuracy across various sectors.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
State of Kansas - Department of Revenue
Topeka, KS, US
01.2023 - Current
- Streamlined data entry workflows to boost document processing efficiency
- Handles 100+ daily customer interactions efficiently
- Significant contributor to inbound call center operations
- Manages driver records with meticulous attention for the Department of Revenue
- Boosted customer satisfaction by providing comprehensive solutions to queries
Healthcare Custodian
Midwest Maintenance
Meriden, KS, US
10.2022 - Current
- Maintained cleanliness and sanitation in healthcare facilities, ensuring a safe environment for patients and staff
- Implemented infection control protocols, focusing on high-touch surfaces to minimize infection risks
- Adhered to safety procedures, including the use of PPE and safe handling of chemicals
- Replenished essential supplies, ensuring availability of hand sanitizers and soap dispensers
- Reported maintenance issues and safety hazards to appropriate personnel, fostering open communication
Store Manager
Topeka Gifts, Inc.
Topeka, KS, US
02.2011 - 01.2023
- Developed and managed a team of store employees, fostering a productive work environment
- Maintained accurate payroll and new hire documentation, ensuring compliance
- Performed cash deposits and reconciliation, ensuring financial accuracy
- Ensured accurate financial reporting and cash handling, reducing discrepancies
- Cultivated a supportive team environment that improved employee retention
- Streamlined inventory management, enhancing operational efficiency
Merchandising Team Manager (Mens, Ready To Wear)
Macy's
Topeka, KS, US
08.2009 - 03.2012
- Analyzed merchandising reports, identifying business strengths and deficiencies
- Developed strategies to capitalize on business strengths, boosting sales
- Addressed deficiencies, improving overall business performance
- Optimized merchandise layout, boosting sales efficiency and compliance
- Mentored staff, enhancing team skills in sales and visual merchandising techniques
- Managed pricing and event setups, ensuring accuracy and timely execution
Department Manager (Womens, Petites, Lingerie, Shoes)
Macy's
Topeka, KS, US
03.2003 - 08.2009
- Provided exceptional customer service, creating a welcoming shopping environment
- Coached associates on effective selling behaviors, resulting in increased customer engagement
- Implemented action plans to improve deficient areas, leading to enhanced store performance
- Maintained high store readiness standards, ensuring a clean, neat, and easy-to-shop environment
- Enhanced customer service by maintaining high store standards
Education
Certificate B - Medical Coding and Billing
Cowley College
Arkansas City, KS10.2024
Skills
- Conflict Resolution
- Customer Service
- Problem-solving skills
- Inventory management
- Communication Solutions
- Creative Thinking
Timeline
Customer Service Representative
State of Kansas - Department of Revenue
01.2023 - Current
Healthcare Custodian
Midwest Maintenance
10.2022 - Current
Store Manager
Topeka Gifts, Inc.
02.2011 - 01.2023
Merchandising Team Manager (Mens, Ready To Wear)
Macy's
08.2009 - 03.2012
Department Manager (Womens, Petites, Lingerie, Shoes)
Macy's
03.2003 - 08.2009
Certificate B - Medical Coding and Billing
Cowley College